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Nordstrom, Trader Joe's tops in customer satisfaction
Customer satisfaction with retail is on the decline for the first time in four years, according to a report by the American Customer Satisfaction Index (ACSI).
The report says brick-and-mortar retail show weakening or flat customer satisfaction, while Internet retail is up from a year ago.
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Target localizing its Express format stores
Target Corp. is reportedly localizing the assortments at its smaller-footprint Target Express stores to a high degree.
The Minneapolis-St. Paul Star Tribune reported that since opening its first Target Express in the Dinkytown neighborhood of Minnesota in summer 2014, the discounter has carefully considered local customer demographics when stocking shelves.

