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Regional grocer improves customer experience with automation


By removing manual effort from the checkout and cash management processes in stores, Sunbury, Pennsylvania-based supermarket chain Weis Markets Inc. is making shopping easier.

Weis Markets has signed an agreement with Balance Innovations to provide its vbScout self-checkout management solution in all stores offering self-checkout, as well as VeriBalance currency management software and vbInSight corporate reporting software in all 162 stores in Pennsylvania, Maryland, New York, New Jersey and West Virginia.

Utilizing the solutions, the retailer intends to automate cash office tasks. This will cut time and opportunity for errors, freeing store staff to perform other duties that may more directly help customers.

In addition, vbScout will increase self-checkout uptime by reducing the time needed to balance the devices through reduced cash levels, and vbInSight will increase corporate insight into store-level issues. As a result, problems in store, including issues affecting the customer experience, will be identified and resolved more quickly.

“We’re excited to work with Balance Innovations to bring automation and more visibility to the cash management in our stores,” said Kim McGregor, director of customer service for Weis Markets. “Greater efficiency in this area will give us more time to focus on our customers and provide them the best experience possible.”

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