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Guitar Center plays new labor management tune
For a highly specialized retailer like specialty music chain Guitar Center, keeping track of store labor can pose extra challenges.
“Our customers want knowledgeable associates for specific instruments,” explained Alex Khamudis, manager of store labor for Westlake Village, California-based Guitar Center. “How do you figure out when to schedule experts, and how many, across four separate departments like guitar and drums?”
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eBay Enterprise gets in touch with customers
Online retail platform eBay Enterprise is entering a new partnership to help its retail users directly serve the needs of customers.
eBay Enterprise is teaming up with OpenSpan Inc., a provider of contact center automation and intelligence technology, to provide solutions designed to automate, simplify and integrate applications to improve the way contact center agents work.

