News

Sears Holding Corp. is making a timely expansion to its seamless “Meet With An Expert” service as it looks to engage with shoppers this spring.

Sears has extended its “Meet With An Expert” service introduced last fall to its lawn and garden department. The free service allows online shoppers to schedule in-store appointments with experts in specific product areas.

In a not unexpected move, beleaguered teen apparel retailer Pacific Sunwear of California Inc. filed for Chapter 11 bankruptcy court protection.

In a court filing on Thursday in Delaware, the Anaheim, California-based retailer listed assets in the range of $50 million to $100 million and liabilities of between $100 million and $500 million. It listed Simon Property Group and Nike Inc. among its top creditors. The chain named RCS Real Estate Advisors, New York, as its real estate advisor.

Value and communication are the keys to winning over millennial consumers, according to a survey of 600,000 consumers conducted by J.D. Power.

The 2016 survey polled more than 634,000 consumers, including 126,315 millennials and 246,594 Boomers. Pete Trujillo, senior manager of industry analytics at J.D. Power, hosted a webinar this week to highlight data from the survey, titled "Millennials Insight Report: The Customer Experience Perspective."

Bed Bath & Beyond has entered a new phase in its growth trajectory, becoming more aggressive in returning cash to shareholders and initiating a quarterly dividend as opposed to fueling top-line growth with rapid store expansion.

Arby’s Restaurant Group Inc. is naming Darla Morse as new CIO, effective April 18.

Morse will report directly to Paul Brown, CEO. She joins Arby’s from SeaWorld, where as CIO she led the technology teams supporting all 12 SeaWorld parks and corporate headquarters. Morse has more than 22 years of total technology experience, with previous positions in a variety of roles for Walt Disney World.

Domino’s Pizza has built a reputation for speedy delivery, and now the chain wants to be known for fast mobile ordering.

Discount online apparel/accessories retailer Bluefly knows how important looking good is, but also knows there needs to be real quality beneath the shiny veneer.

To that end, Bluefly is partnering with solution providers including Mozu and DynamicAction to overhaul its e-commerce site and mobile app, from the user interface to the underlying architecture.

Kroger showed its tendency to promote longtime executives to key senior leadership roles again with the naming of a 32 year veteran to serve as president of its 138 store Smith’s division based in Salt Lake City.

Kenny Kimball was elevated to the role of president of Smith’s after previously serving as VP of operations. Kimball joined Smith’s in 1984 as a courtesy clerk and succeeds Jay Cummins who announced his retirement in February. Kimball assumes his new responsibilities April 30.

Half of retailers are unprepared for future labor challenges.

That’s according to a new survey of more than 250 U.S. store managers by JDA Software Group, which finds that a perfect “labor” storm is brewing for retailers — one fueled by ever-expanding customer needs, increasing complexity and new and shifting labor regulations.

MBH Architects, Alameda, California, announced the appointment of a new principal, Dimple Manghani, who previously led the retail team as a senior associate and studio director.

A licensed architect and a LEED accredited professional, Dimple has 12 years experience building relationships with such clients as Williams-Sonoma, Levi’s, and H&M. Additionally, she is responsible for the acquisition of the firm’s luxury retail clients, including Dior and Tiffany & Co.