News

Lumber Liquidators has not had much luck getting its top executives to stick around as of late.   The company's chief compliance officer, Ray Cotton, quietly resigned in May of 2015.   Then, in November, it elected John Presley as chief executive -- the second time that year it had to change CEOs.  

When retail consisted mainly of brick and mortar stores, the role of the chief merchandising officer (CMO) focused almost exclusively on selecting merchandise, designing display strategies and planograms and driving category performance. This role was typically held by people who rose into the role as buyers. That’s because buyers first and foremost excel at spotting the next hottest trend while also having a keen eye on the dollars and cents side of the business.   

Consumers gravitate towards convenience for the things that they have to do anyway. They want to get to their intended action with the least amount of unnecessary effort. They’ll even change their behavior to do so. Think of mobile deposits: many consumers have made the switch to using their bank’s mobile app to deposit checks, finding it far more convenient than driving to their local branch or ATM.   

Chain Store Age will sponsor a webinar on one of the most important issues facing store retailers: How to give frontline store associates the critical knowledge they need to drive sales and customer satisfaction.     

The bankruptcy of South Korean shipping giant Hanjin Shipping is forcing retail chains to spend lots of extra cash to get their goods through ports to warehouses in time for the holiday shopping season, the Los Angeles Times reported.   

New York & Company appointed Michelle Pearlman as executive VP, e-commerce and chief marketing officer.   Pearlman, a member of the company’s board of directors since 2011, has resigned from her duties as a director to lead the company’s omnichannel strategy. In her new role, she will be responsible for the apparel retailer’s e-commerce business, as well as all marketing and visual aspects of the chain’s integrated omnichannel strategy.  

Target Corp. continues to beef up its supply chain management capabilities.    The discounter announced it has appointed Shekar Natarajan to the newly-created role of senior VP, network planning and operational design, effective Nov. 20.   Natarajan, a 15-year supply chain veteran, was most recently VP of last mile operations, emerging sciences and operational excellence at Walmart. He also held leadership roles at Walt Disney Company, Anheuser Busch and PepsiCo.   

Consumer electronics and appliance retailer Hhgregg came up short in its second quarter.    It also exited the Wisconsin market.     The company reported a loss of $18.4 million for the quarter ended Sept. 30, with a loss of 66 cents per share. Losses, adjusted for non-recurring costs and asset impairment costs, came to 51 cents per share. The results fell short of Wall Street expectations.  

Strong results in its PBM business provided a boost during CVS Health’s fiscal third quarter, with the retailer reporting a 23.6% increase in net earnings to $1.5 billion.   Revenue increased 15.5% to $6 billion for the period ended Sept. 30.   

eBay is the latest retailer to get into the holiday spirit with a campaign that transcends television, online and its mobile app.