Bare Necessities taps Experian Marketing Services to optimize omnichannel customer interactions

New York - Online specialty apparel retailer Bare Necessities is using the Experian Marketing Suite to plan, manage, execute and optimize all of its customer interactions in real time across any channel, all from within a single system. The Experian platform integrates customer data from any source and channel into an always-fresh central repository or more effective targeting, triggering and personalization of marketing campaigns.



For example, the Interactions Manager is powering Bare Necessities’ granular segmentation strategy, giving the company the ability to target and deliver customer communications, such as email and direct mail, based on a customer’s unique body type, the products and brands he or she loves and how he or she likes to shop.



“Bare Necessities customers don’t need to worry about awkward dressing rooms and overly anxious sales people when they are shopping for intimate apparel; they can just visit our site, call our bra-fit experts or chat with us online,” said Noah Wrubel, co-founder and CEO Bare Necessities. “One of the things that we’re most excited about in working with Experian is that we can give our bra-fit experts and customer-service staff access to the Interactions Manager within the Experian Marketing Suite. This capability allows us to have better conversations with our customers from the very beginning and remove any anxiety from the experience altogether.”