News

Mooresville, N.C. – Lowe’s Companies Inc. had a generally successful first quarter fiscal 2014 with earnings and sales both rising from the same period a year earlier, although sales missed Wall Street estimates. Net earnings rose 16% to $624 million from $540 million, while net sales increased 2% to $13.4 million from $13.1 million and same-store sales climbed 0.9%.

Despite posting a net sales increase for the first quarter of fiscal 2014, PetSmart’s comparable-store sales missed expectations thanks in part, according to president and CEO David Lenhardt, to a challenging and volatile consumer environment and a competitive market. The company has updated its guidance for the full year as a result.

Phoenix – PetSmart Inc. posted a 1.3% increase in net income during the first quarter of fiscal 2014, rising to $104 million from $102 million in the first quarter of the prior year. Net sales increased 1.1% to $1.7 billion, but same-store sales missed Wall Street expectations by falling 0.6%.

PetSmart cited a challenging and volatile consumer environment and a competitive market as contributing to its weaker-than-anticipated same-store sales results.

San Bruno, Calif. – Wal-Mart is reportedly planning to substantially expand its e-commerce operation based in Sunnyvale, California. According to the Oakland Tribune, Wal-Mart intends to add hundreds of staffers to its global e-commerce unit there, bringing the total number of e-commerce employees to about 1,000.

In addition, Wal-Mart will lease a 107,000-sq.-ft. space in Sunnyvale to help house its e-commerce operations. Currently, the retailer employs about 550 e-commerce employees in Sunnyvale at an existing facility it will maintain.

London -- The China-based business of U.K. fashion retailer New Look has selected a POS system enabled with DigitalPersona fingerprint technology. After a successful trial at six of the retailer’s stores in February, New Look is set to expand their use of biometrics in 16 of its stores by the end of 2014, with longer-range plans to equip 100 stores by 2017.

Rand Corporation has appointed former Bloomingdale’s chairman and CEO Michael Gould and Paul Kaminski, who has held high-level posts in U.S. Department of Defense, to its board of trustees.

“Michael Gould and Paul Kaminski are talented leaders and each has a passion to help Rand deliver rigorous and objective analysis to policy and decision makers in all corners of the world,” said president and CEO Michael D. Rich. “I know they will be valuable additions to our governing board.”

Minneapolis -- Target Corp. posted a 16% drop in first quarter earnings as costs related to its data breach and the company's troubled Canadian operations continue to take a toll on its overall performance. The retailer also cut its annual profit forecast and released a second quarter projection below Street expectations. On a positive note, Target's same-store sales metric improved from the last quarter.

Amazon.com took second place overall and was the highest-ranked retailer in the 2014 Temkin Customer Service Ratings, which rates 233 companies across 19 industries with 10,000 U.S. consumers. Other retailers in the top 12 include Chick-fil-A, Publix, H-E-B, Starbucks, Costco, QVC, and Trader Joe's.

Retailers with the most improvement over last year's ratings are Apple Store, KFC, and Food Lion. Ace Hardware and Staples saw their Temkin Customer Service Ratings fall by 15 points or more between 2013 and 2014: No retailers placed at the bottom of the rankings.