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Lowe's launches on-demand delivery service for pros
Lowe's continues to invest in capabilities to better serve professional customers, and has launched ProExpress, an on-demand delivery service to that end.
Since April 2014, these light-duty trucks have made thousands of deliveries directly to business sites to meet a wide range of needs. Through the program, Lowe's has helped pros by fulfilling emergency orders such as smoke detectors to pass an inspection, or shingles to complete a job before a storm. The ProExpress trucks also regularly visit businesses to restock shelves with cleaning and maintenance supplies. -
Survey: Retail supply chain execs seek seamless customer experience
Boston -- The top company initiative among retail supply chain executives is “to enable a seamless customer experience online and in the store.” According to the new 2014 Supply Chain Benchmark Survey from Boston Retail Partners (BRP), this “unified commerce” initiative as the evolution of both multichannel and omnichannel retailing to provide a seamless shopping experience whether in the store, on the Web or anywhere customers choose to shop on their mobile devices.
