News

San Francisco - Salesforce.com has delivered Desk.com for Retail, with features including new pay-as-you-go pricing, reporting tools and e-commerce integrations to transform how retailers deliver a personalized service experience to every customer. The new Desk.com for Retail includes snapshot reports of cases coming in from distributors and manufacturers, as well as one-click integration to retail platforms such as Big Commerce and Shopify.

Leadership changes continue at struggling specialty retailer Wet Seal. Just one month after appointing Edmond Thomas as CEO, following John D. Goodman’s departure, CFO Steve Benrubi has resigned. He will remain with the company through December 1 to assist with the transition.

The company said it plans to search for a new CFO, but offered no further details.

Arlington, Va. - The 2014 holiday season will see the highest levels of consumer spending on consumer electronics (CE) since 1994. According to the Consumer Electronics Association (CEA) holiday outlook, total tech spending during the holidays will increase 2.5% to reach a record $33.76 billion during the 2014 holiday season.

Just a couple of days after elevating Ray Cotton to SVP, chief compliance and sustainability officer, Lumber Liquidators has launched a new section of its website dedicated to sustainability.

The original content is rooted in the company's "Lay It Forward" business strategy, which according to the company, centers on the long-term benefits of quality hardwood flooring, protecting the environment and supporting the communities it serves.

Winston-Salem, N.C. -- Krispy Kreme Doughnuts announced CFO Douglas R. Muir intends to retire in calendar year 2015. The chain will conduct a comprehensive search to identify his successor. Muir is expected to remain in his current role until his successor is in place and to provide ongoing support during the transition.

Los Angeles - DinCloud, a cloud services provider that helps businesses migrate to the cloud through business provisioning, has released customized cloud services for the retail industry including hosted virtual desktops. Store owners and employees from traditional brick-and-mortar or online retailers can use the desktops to manage store operations remotely from any device including a desktop, laptop, or tablet.

Now in its fourth consecutive year, the Crock-Pot brand’s Ultimate Crock-Pot Crock-Star contest has kicked off with a twist. The brand hopes to capitalize on America’s selfie obsession.

This year’s nationwide search for the most inspiring slow-cooker superstar requires aspiring “Crock-Stars” to create a one-minute “video selfie” prepping an original recipe with a Crock-Pot Slow Cooker for a chance at “crock-stardom.”

Dayton, Ohio - Nearly two-thirds (62%) of 400 digital marketers surveyed view improving customer satisfaction as the top reason to invest more in technology. Becoming more customer-centric is a top-two priority for 49% of respondent organizations.