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  • Interpersonal Relations

    Retailers use variety of technologies, channels for CRM success

    Customer relationship management (CRM) is the strategy a retailer uses to develop an ongoing, individual relationship with a customer to ensure satisfaction and loyalty. But the specifics of CRM can mean different things for different retailers.

  • Rite Aid hits the road for healthy skin

    Rite Aid will be teaming with the Skin Cancer Foundation for the eighth consecutive year to provide Rite Aid customers free private screenings with a local dermatologist volunteer.
  • A Moveable (and Personal) Feast

    Retailers deliver personalized, seamless mobile experience

    In his classic posthumous memoir “A Moveable Feat,” Ernest Hemingway describes 1920s Paris as an interconnected place where you could obtain any food, drink or entertainment you wanted at any time. While the days of glamorous expatriate writers tramping across Europe are long gone, retailers are increasingly trying to recreate the atmosphere of seamless access to whatever your heart desires, via mobile devices and apps.

  • Pin it — and buy it

    San Francisco -- Pinterest on Tuesday officially started its foray into e-commerce.

    The social networking giant has started rolling out a “buy it” button on its pins on iPhone and iPad apps.  It also is launching new shop categories, including "Shop our picks," a curated selection of seasonal goods, and "Shop" for the latest buyable Pins.

  • Who will be the next COO at Kroger?

    Leadership of the Kroger Co.’s retail operations is in limbo following the retirement of COO Mike Ellis, with no immediate successor named.

    The Kroger Co. announced that Ellis has retired after 40 years with the company.

  • Cold Stone Creamery gets social with sharks

    Scottsdale, Ariz. - Cold Stone Creamery is partnering with the Discovery Channel to promote its “Shark Week 2015” TV programming event through July 14. As part of the promotion, Cold Stone is holding a social media contest where one winner will win a trip for four to the Atlantis Paradise Island Resort in the Bahamas.

  • Meijer exec and growers talk local commitment

    In the midst of its strongest growth in years, Meijer and its produce partners are touting the company’s $100 million locally grown commitment.

  • Amazon heads east with cloud computing

    Seattle – Amazon.com is heading east with its Amazon Web Services (AWS) hosted cloud computing platform – all the way to India.

    AWS will launch an “infrastructure region” in India in 2016, meaning customers there will have access to locally based hosted cloud services.

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