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Unclaimed Gift Card Balances
Litigation in Delaware could disrupt how retailers manage programs
Ensuring a Perfect Fit
Helping customers achieve a perfect fit the first time around is the holy grail for many online retailers, and there’s little mystery why: A less-than-ideal fit is the No. 1 reason online purchases are returned. It’s difficult for a consumer to visualize how an item on a digital screen will look on their body. It’s especially challenging for women’s apparel because no two brands size their products the exact same way.

Apple Pay: What Retailers need to know

By Howard W. Herndon
Mobile Devices Provide Effective Customer Data Channel

Retailers should take advantage of the constant availability of data created by near-ubiquitous mobile penetration among consumers, advised Michael Olmstead, director, Plug and Play Retail, a Silicon Valley-based global start-up accelerator and investor.

“Our generation has a constant in-flow of information, much of which we receive on our mobile electronics,” said Olmstead.
Loyalty on the Go

Rack Room Shoes builds mobile loyalty program from ground up
PCI Compliance Is a Holistic Effort

Bob Russo, general manager, PCI Security Standards Council, offers the following advice about complying with PCI Data Security Standards, including the upcoming October 2015 deadline for U.S. retailers to accept cards with Europay, MasterCard, Visa (EMV)-compliant chips.

No Single Security Solution: “As evidenced by recent high-profile breach incidents, keeping payment data secure in today’s world is an increasingly complex challenge,” explained Russo.
Do the Right Thing

Golden Pantry protects customer data with secure network
Same-Day Delivery: Can Drones Play a Role?

Imagine it’s a breezy Friday morning and tonight is your nephew’s birthday party. It’s completely slipped your mind, and there just isn’t time in your day to go shopping. But you don’t panic because this solution is routine. You go online, find the hottest toy, and hit Amazon Prime Air. Not too long after, a small “Octocopter” touches down on your doorstep to save your day.

A captivating scene. But when you scrutinize the feasibility of this concept, there are many challenges that may push small package drone models into the realm of wishful thinking.
Appealing to Gen Y Shoppers

Increasingly, people are endlessly fascinated by the traits, values, work habits and shopping patterns of millennials, also called Generation Y. Why is all this attention being paid to people born between the early 1980s and 2000s? It’s quite simple: They are a generation of influence, in numbers similar to that of baby boomers, but with an outlook unlike one we have ever seen.

According to Javelin Strategy & Research, by 2015, Gen Y income is projected to exceed that of boomers.
The Touch, the Feel of Cotton On

Aussie apparel brand Cotton On is as much about fun-fashion as it is about fast-fashion. The Geelong, Victoria-based brand operates more stores in the United States (124) than Zara and Uniqlo combined, and is an international behemoth with more than 1,300 stores operating globally under 10 different banners, including the 522-unit Cotton On, Cotton Body, Cotton On Kids, FREE by Cotton On and Rubi Shoes.

Growth has been fast and strategic, but peppered with humor, optimism and the occasional dose of controversy.
The Sleepless CFO

Broadening responsibilities at a business brings with it an exponential increase in worries. And retail is no exception.
Evolving Skill Set

As the traditional CFO role expands beyond accounting and compliance to a more strategic role and partner to the CEO, the capabilities that future CFOs will need to bring to the table are also evolving.