News

Many companies have developed robust social media platforms for marketing and advertising, but aren’t quite sure how to manage customers who visit a company’s site to lodge a customer service inquiry, simply vent or even express satisfaction with a product or service.

They simply run away from customers. Yet, these same companies would never ignore a customer phone call or email, probably because it seems more controllable than the social media environment.

Lumber Liquidators has been handed its penalty by the U.S. Department of Justice over allegations of illegal sourcing, which will amount to $13.2 million in fines and forfeitures.

99 Cents Only has done it again. The company’s penchant for clever promotions will be on display on Valentine’s Day in the parking lot of one of its stores on Sunset Boulevard in Los Angeles.

Online deal provider Groupon is attempting to increase supply chain efficiency in a way that will allow it to offer even more and better discounts.

Groupon is partnering with Optoro, a platform for returned and excess inventory, to better process returns for its Groupon Goods business. Groupon Goods offers discounts on physical items.

Ahold and Delhaize Group on Monday announced that they have called Extraordinary General Meetings for March 14, 2016, during which their respective shareholders will consider and vote on the proposal to approve the companies' intended merger.

Ahold has also made publicly available the prospectus included in its F-4 registration statement, which has now been declared effective by the U.S. Securities and Exchange Commission, and its approved EU prospectus. These are required steps in the process of completing their merger.

American Apparel founder and ousted CEO is nothing if not determined.

Days after a bankruptcy court judge rejected a takeover proposal by Hagan Capital and Silver Creek Capital Partners that would have also returned Dov Charney to a leadership position at American Apparel, the controversial founder is reportedly already at work on his return to the retail scene.

With award season here, Target is hoping shoppers will want to get the red carpet look of their favorite celebrities.

The retailer announced it has begun carrying a favorite skin care line of A-Listers: Embryolisse. The premium assortment features high-end masks, firming creams and cleansing milks that specialize in anti-aging and deep hydration.

Food Lion is feeling good about recently reaching the milestone of 1 million Facebook fans, and is sharing the positive vibes.

In recognition of this social media achievement, Food Lion is donating 1 million meals to those in need. The meals will be donated to Feeding America in the form of a monetary donation (Feeding America provides an average of 11 meals for every dollar donated) and distributed evenly among 30 local Feeding America member food banks within the grocer's service area. The donation will span across its 10-state footprint.