News

Sears hopes to lure store shoppers with Mom, online pickup
Sears Holdings has been having issues attracting shoppers to stores, as evidenced by the recent decision to close 78 brick-and-mortar locations.

However, the department store retailer is not giving up on efforts to drive store traffic. Sears is combining the eternal appeal of Mom and its strong history of omnichannel customer service to give shoppers a good reason to visit their local store.
New rule will impact retail store signage in Quebec
Wal-Mart and other retailers who operate stores in Canada’s Quebec province are going to have make some changes to their store signage.

The Quebec government plans to modify the language laws of the province, where French is the predominant language, to add French to their exterior signage. Companies, however, will not have to change their trademarks.

Lowe’s chief marketer to join sporting goods retailer

Academy Sports + Outdoors named Thomas "Tom" Lamb executive VP, chief marketing officer, effective May 23.

Tom, 50, joins Academy after 17 years with Lowe's Companies, where he most recently served as chief marketing officer. At Lowe's he led the marketing, advertising, brand management, private brand development, customer relationship management, and digital communication activities for the $59 billion retailer.
1-800-Flowers guides customers with artificial intelligence

Consumers know the perfect gift when they find it, and 1-800-Flowers.com is trying to make the search a little easier.

The specialty gift retailer is offering a beta of “GWYN” (Gifts When You Need), an artificial intelligence (AI)-powered intuitive shopping experience across its brands. GWYN is based on the Fluid Expert Personal Shopper (XPS) software platform, which in turn is supported by IBM Watson.
Study: Retailers' payments programs across channels by no means seamless

Omnichannel may be a big industry buzzword, but retailers are still figuring out how to apply it to payments.

According to a new survey of nearly 100 global retailers by PCM Research and electronic payment and banking solution provider ACI Worldwide, “Omnichannel Payments for Merchants: Myth or Reality?” only 21% of respondents have competed an omnichannel payments program.
This teen retailer remains in expansion mode

While teen apparel retailers are feeling the heat from online and fast-fashion competitors, Five Below continues to move across the country.

The extreme-value brand for and pre-teens and teens will open its first store in Wisconsin, in Racine, on May 6, 2016.The Racine store is one of approximately 85 new Five Below locations opening in 2016, on top of 71 new stores that opened in 2015.
Another retailer to explore strategic alternatives

Build-A-Bear Workshop on Tuesday said it has hired financial and legal advisers to help it explore strategic alternatives. The news came the day after General Nutrition Corp. (GNC) said it was doing the same.
Personalization is all in the wrist at True Religion

True Religion Apparel Inc. is enabling store associates to provide a highly personalized customer experience with a glance at their watch.

The specialty apparel retailer is partnering with Aptos Inc. (formerly Epicor Retail) and Formula 3 Group to enhance and extend the functionality of its associate-facing Apple Watch “Band” app. Originally released in December 2015, Band offers real-time access to the retailer’s full inventory selection from the store, along with intuitive search capability.
Saks opens 100th Off 5th location; affirms urban strategy

The opening of the newest Saks Fifth Avenue Off 5th location near downtown Chicago is a big deal literally and figuratively.

The newest Off 5th is located in the NEWCITY development at Lincoln Park on the northern fringe of downtown Chicago at 1457 Halsted Street at the intersection of North Clybourn Avenue. The store is the company’s 100th Off 5th location in North American, its seventh in Illinois and the second in downtown Chicago following the April 14 opening of the first location as 6 S. State Street.
Fast-growing fashion retailer taps Roots Canada exec as president

Kit and Ace announced that Wendy Bennison has been named president. Interim CEO Paul Wilson will resume his role as CEO of Hold It All Inc.

“We feel very fortunate to have Wendy on board,” said Wilson. “She is a proven leader with an incredible depth of knowledge in the retail marketplace – both here in Canada and internationally. We’re confident that there is no better person to helm the next phase of our growth.”