News

Holiday online sales surpassed predictions, generating $1 billion daily for the majority of a two-month period.  

Finance chiefs play expanded role in managing the retail transformation

With the retail environment undergoing the most complex changes in our generation, the sustainability of the current retail economic model is in question.

Historically, retail CFOs, as the principal financial officers, were primarily responsible for more traditional finance, treasury, regulatory, information delivery and related functions.

BCBG Max Azria Group leveraged analytics when it realized its static “one-size-fits-all” e-commerce site didn’t optimize the overall shopping experience, or allow it to engage with specific omnichannel shoppers.

With a goal of personalizing the digital experience, and integrating its omnichannel journey as a whole, the women’s fashion brand added an analytics tool from Qubit. By embedding the platform’s JavaScript tags within its web pages, the technology transparently records all customer online interactions, pulling information into the cloud for reporting.

As it creates new brick-and-mortar formats, Gymboree went in search of a flexible point-of-sale system. Now it has one.   The children’s specialty chain added a mobile POS system from Aptos — a move that enables store associates to engage shoppers throughout their store visit. Associates use the mobile devices to process secure transactions, manage inventory, and access order information — without ever leaving the customer’s side.  

As Amazon expands across the globe, enhancing its logistics capabilities as well as adding to the list of perks for its Amazon Prime members, retailers and logistics providers are taking note.

The pressure is on for retailers to not only meet customer expectations, but to also exceed them as differentiation in the retail industry becomes paramount. Amazon has raised the bar for expectations with offers such as same-day delivery and free shipping, and its influence is spreading as it becomes one of the world’s biggest retailers.

CBL announced that it has a replacement anchor lined up for the Macy’s store closing at its Layton Hills Mall in Utah, one of 63 Macy’s locations slated to be shuttered this spring. One other Utah Macy’s is scheduled to close at Cottonwood Mall in Salt Lake City.   

Nike SoHo introduces immersive product trial experiences, 54-ft. footwear wall

Nike has seen the future of retail — and it’s immersive and digitally connected.

The athletic giant has opened a five-level, multi-sport category outpost in New York City’s SoHo neighborhood that pushes the envelope of sports retailing.

Amazon’s new service is helping Prime members to get dinner on the table faster.   By integrating Alexa into Amazon Restaurants, the retail giant now enables Prime members to voice-order their next meal through their Alexa-enabled devices, including the Amazon Echo and Echo Dot. Customers can place orders from any restaurant available on the service in more than 20 cities by saying, “Alexa, order from Amazon Restaurants.” Any meal they’ve ordered before will delivered to their door for free in an hour or less.