News

The Australian retail marketplace is in for a huge shake-up.   Amazon is preparing to operate an online store in Australia, offering the country’s consumers access to more categories. Amazon already sells Kindle e-books and readers, Audible audiobooks, and online shoppers can also download apps, but this move will bring “a retail offering to Australia,” according to the e-retailer.  

Target Corp. is losing a senior digital executive.   Casey Carl, chief innovation and strategy officer, is leaving the retailer, effective May 5. His departure, first reported by The Minneapolis Star-Tribune, comes as the chain has been reducing some of its innovation initiatives, including a store of the future with robots, to focus on efforts that have a faster payback.   

Britain's largest sporting goods retailer is extending its presence in the United States.    Sports Direct International Plc has bought Eastern Outfitters, parent company of Bob’s Stores and Eastern Mountain Outfitters. Sports Direct, which operates some 700 stores in the U.K. and continental Europe, has been wanting to expand in the United States. Last year, it bid for the intellectual property of Sports Authority, but lost out to Dick's Sporting Goods.  

Flying Tiger Copenhagen is expanding its U.S. footprint.   The discounter will open a 2,100-sq.-ft. store at City Point, in downtown Brooklyn, on April 21. The Danish home retailer offers a quirky, ever-changing assortment of  product, ranging from home goods to toys to electronics and more, with many created by the company’s in-house design team in Denmark.  

UPS is taking steps to improve order accuracy.   A new program called Preload Smart Scan notifies workers if they have placed an item in the wrong delivery vehicle. Historically, these snafus forced drivers to travel miles out of their way to correct the mistakes.  

The user experience is critical to e-commerce success, a factor that makes snafus in Web performance unacceptable.    Performance is so critical that even a 100-millisecond delay in website load time can hurt conversion rates by 7%. Meanwhile, a two-second delay in Web page load time increase bounce rates by 103%, according to the “State of Online Retail Performance,” a report from Akamai Technologies.   

Men’s Wearhouse and Jos. A. Bank are not just enhancing customer experiences across their websites — they are personalizing them.   

Senior executives must be ready to tackle the legal and business risks associated with cyberthreats — even before they happen.   This means companies must establish enterprise-wide tactics to identify risks, appraise response metrics and apply company-specific risk mitigation strategies, according to the “2017 Data Security Incident Response Report,” from BakerHostetler. The study analyzed more than 450 cyber incidents that the firm handled last year.