News

The retail industry has reached a point of progress with robotics where it is not enough to look at how robots will drive business transformation, but at how they are already doing so.

Following are three key retail areas where robots have already begun to make their presence felt:

Fulfillment and Distribution

Haverty Furniture Company has been around since the late 19th century, but the specialty furniture retailer has a decidedly 21st-century approach to energy management.

“We want Havertys to be the company everyone wants to come work for,” said Rawson Haverty Jr., senior VP real estate and development, Havertys, during a session at Chain Store Age’s SPECS 2016 Conference, March 13-15, in Dallas.

Environmental stewardship, and thus energy conservation, is on the Atlanta-based furniture retailer’s list of 10 core values, Haverty explained.

Although the construction industry lags other major verticals in IT spending, technology is still having a dramatic impact on the practice.

“We are at the intersection of technology and buildings,” said James M. Benham, CEO of construction technology firm JBKnowledge.

Golf is a sport that rewards precision, and that extends to meeting customer demand across multiple channels.

That is why Atlanta-based, 25-store PGA Tour Superstore is leveraging the SPS Commerce Fulfillment platform to obtain actionable insights into back-end data that is crucial to support a seamless customer experience. This includes inventory levels, order status, shipment details, and payment and returns.

ADA lawsuits against retailers are on the rise — and even though many suits may be without merit, a retailer still has to defend/answer the allegations.

That was the message Joan Stein, one of the nation’s leading authorities on ADA, brought to the SPECS session, “ADA Non-Compliance: Can You Afford It?” at SPECS.

At a time when more and more online retailers are successfully expanding to brick-and-mortar locations, it’s worth taking a moment to examine how those brands are approaching the site selection process. The specific and strategic considerations that online retailers review when assessing possible brick-and-mortar locations not only tells us a lot about what’s behind that thought process, but provides important hints about the priorities and perspectives shaping retailer behavior in an increasingly omnichannel world.

The generation born between the early 1980s and the year 2000 — labeled millennials — has captured the collective attention of retail marketers. And not just because there are more than 80 million of them, although that’s a factor. This group craves access, not necessarily ownership, and they have a real affinity for technology, which is shaping the retail space.

One of my favorite times of the year is teaching at the ICSC University of Shopping Centers. I co-teach “Marketing & Social Media: Shopping Centers in the Digital Age” with Tim O’Connell, assistant VP, director of digital marketing and communications, at RPAI. While we present stats, trends and case studies, what energizes me most are the collaborative class discussions on how other shopping centers owners are progressing with their social media efforts.

If the real estate trope that “Fashion Follows Food” is true, then Metropica will be one of the most chic neighborhoods in South Florida. Among the first tenants announced for the retail portion of the transit-oriented, mixed-use complex now under construction in Sunrise are: True Food Kitchen, Kona Grill, Oil & Vinegar, Fogo de Chão and Shake Shack. These will be joined by iPic Theaters, Kings Bowl, Anthropologie, Free People and Kendra Scott, among other first-to-market retailers.

Hudson's Bay Company (HBC) will open a new omnichannel fulfillment center in Pottsville, Pennsylvania, that includes assistance from robots.

The center, opening in July, will run robotic retail technology that HBC says is approximately three-times faster than the typical technology utilized in e-commerce DCs The retailer plans to open the 450,000-sq.-ft. facility through a phased approach, expanding to 617,500 sq. ft. by January 2017.