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Study: Majority of retailers adding AI tools within two years
Eager to improve customer communication, a majority of retailers plan to increase in the use of artificial intelligence (AI) moving forward. This was according to “How AI Technology Will Transform Customer Engagement,” a report from Linc and BrandGarage. The study polled 104 senior-level marketing and e-commerce executives from leading retail brands. -
Study: Most consumers believe their payment data is at risk
Consumers across the globe agree that volume of criminals trying to steal their credit and debit card data is increasing — and retailers aren’t equipped to fight back. This was according to “Consumer Payment Card Data Security Perceptions, from Transaction Network Services (TNS). The study interviewed 1,037 U.S. adults, 1,002 Australian adults, and 1,010 U.K. adults between May 4-May 8.

