Store Systems

Giant Eagle's new Market District Express prototype combines fresh, chef-created meals with traditional and specialty groceries in a 15,500-sq.-ft. supermarket/convenience store hybrid format. The store also includes a restaurant and pharmacy with drive-through access.

Giant Eagle views this latest development as a test. According to various reports, however, plans are already on the drawing board to build two additional Market District Express locations in Ohio, one in the Columbus market and the other in the Cleveland area.

Safeway and Giant Eagle are rolling out the inMarket Mobile to Mortar iBeacon location sensing platform at more than 150 grocery stores in Seattle, San Francisco and Cleveland, with additional retailers and markets launching in the coming months.

iBeacons are micro-location technology that use a low-energy Bluetooth signal to enable unique mobile app experiences based on the customer’s location in the store.

Hayward, Calif. – Posiflex is announcing an intelligent foldable base for its XT series of 15-inch touchscreen terminals, now available for purchase, at the National Retail Federation Conference and Exposition 2014. The sleek new fold-flat design optimizes height and viewing angles to satisfy a variety of cashier and user viewing positions. This foldable form results in a 40% reduction in the package size and weight to reduce deployment shipping costs.  

New York -- The U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited fashion retail chain Forever 21 for exposing employees to safety hazards at its stores in Paramus, N.J., and Manhattan. OSHA inspected both stores in July after receiving complaints alleging violations and proposed $236,500 in penalties.

Major retailers have successfully faced down emerging e-tailers and their aggressive pricing tactics by upgrading their e-commerce platforms and readjusting their pricing to strengthen their hold on shoppers. To fully complete their turnaround, however, they must judiciously apply bricks and mortar to their competitive advantage.

According to Cognizant’s fourth annual survey, “2013 Shopper Experience Study: Rise of the Individual Shopper,” consumers still value the in-store experience, but have exceedingly higher expectations.

In The Pink drives data to stores

For upscale retailers, providing an intimate and responsive customer experience is even more critical than it is for more mainstream chains. In The Pink, a Falmouth, Mass.-based, seven-unit affiliate of specialty retailer Lilly Pulitzer, is disrupting both how customer service is delivered in its stores and how IT vendors deliver technology to retailers.

Japanese apparel retailer Fast Retailing remains deliberate in its approach to growth of its Uniqlo brand in the U.S. with plans for five more stores by mid-year.

There are currently 1,300 Uniqlo locations worldwide in 13 countries, but only 17 stores in the U.S. The five new stores the company is adding this spring and summer will be located in King of Prussia, Pa., Stamford, Conn., and Daly City, Concord, and Milpitas, Calif. The company’s other existing stores are clustered in the Northeast with and northern California.

The mobile channel by definition extends retailing to an almost limitless range of touchpoints, since mobile devices bring the store to wherever the customer goes. Yet current trends in mobile retailing center on tying disparate touchpoints closer together using mobile technology.