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The post-omnichannel world
In the 1990s, when the Internet and eCommerce created a tangible link between modes of shopping that had previously been isolated (stores and catalogs), retailers struggled with how to understand, measure, and connect with shoppers in multiple ways.
It was out of this confusion that the concept of “multichannel” was heralded as retail’s saving grace, and soon, retailers were all abuzz with cross-channel shoppers.
Fast-forward a few years and retailers began scratching their heads wondering why their “multichannel” initiatives hadn’t delivered the stunning ROI they were pro -
Family Dollar overhauls store network with Interface Security Systems
Charlotte, N.C. - Family Dollar Inc. is overhauling its store network. The retailer has selected Interface Security Systems Holdings Inc. as its IP managed service provider across its entire retail platform.
Family Dollar recently completed a major initiative to modernize and refresh critical technology in each of its stores. The technology makeover, or Flat Rate Managed Service Project, was launched in collaboration with Interface in July 2014 and is scheduled for completion by May 2015.
