Store Systems

Retailers deliver personalized, seamless mobile experience

In his classic posthumous memoir “A Moveable Feat,” Ernest Hemingway describes 1920s Paris as an interconnected place where you could obtain any food, drink or entertainment you wanted at any time. While the days of glamorous expatriate writers tramping across Europe are long gone, retailers are increasingly trying to recreate the atmosphere of seamless access to whatever your heart desires, via mobile devices and apps.

San Francisco -- Pinterest on Tuesday officially started its foray into e-commerce.

The social networking giant has started rolling out a “buy it” button on its pins on iPhone and iPad apps.  It also is launching new shop categories, including "Shop our picks," a curated selection of seasonal goods, and "Shop" for the latest buyable Pins.

Pier 1 Imports has named a former finance executve of Michaels, Kmart and Sears as its new chief financial officer.

It’s no secret that the rise of mobile devices is empowering consumers and altering the way they shop. But mobile isn’t just changing the game for consumers. It’s also empowering chain stores to take advantage of those behavior changes to strengthen customer relationships and distinguish the in-store experience.  

Here are five simple ways that chain stores can take advantage of mobile devices like tablets to enhance and differentiate the in-store experience and drive sales:

E-commerce infrastructure and cybersecurity initiatives. HVAC equipment upgrades and energy management systems. These days, retail CFOs must allocate capital expenditures to an ever-growing list of components — not all visible to the public but critical to corporate health. And while the role of the retail CFO has broadened considerably in recent years, becoming more strategic and more integral to business decision-making, capex spending remains a top item on their agenda.

“The CFO’s role in prioritizing investments, in what gets done, is still there.

St. Louis -- Ikea is expanding in the Midwest.

The chain will open a store in St. Louis on Sept. 30. It will be the Swedish company’s first store in Missouri, and 41st in the United States.  

The 380,000-sq.-ft. St. Louis Ikea is being built on 21 acres along Interstate-64 at Vandeventer Avenue. It will house Missouri’s largest rooftop solar array, consistent with the Ikea renewable energy presence at 90% of its U.S. locations.

Retailers use variety of technologies, channels for CRM success

Customer relationship management (CRM) is the strategy a retailer uses to develop an ongoing, individual relationship with a customer to ensure satisfaction and loyalty. But the specifics of CRM can mean different things for different retailers.

Cincinnati -- Kroger now finds itself in need of a COO.  

In an abrupt announcement, Kroger on Tuesday said president and COO Mike Ellis has retired after 40 years with the company. The grocer said a successor will be named at a later date.