Store Systems

A four-year, $400 million upgrade has transformed Macy’s Herald Square flagship. But for all the modernization, there is a signature element of the store that remains as is: the Otis wooden escalators—20 in all— that have been in operation for as long as 95 years.

Click and collect, or customers ordering goods online for retailers to assemble for in-store pickup, is a practice retailers should consider this holiday season.

According to a new survey from order management solutions provider Shopatron, 31% of U.S. shoppers plan on using click-and-collect this year for holiday shopping.

While most large retailers now offer omnichannel return capabilities, the experience may leave something to be desired.

According to The Omni-Returns Experience Report, a new study of 25 major retailers including Target, Walmart, Best Buy, Apple, Gap, Sears, J.C.Penney and Macy's from StellaService, more than 75% of evaluated retailers offer buy online, return in store (BORIS).

As the holidays approach, retailers face issues like longer wait times to process EMV-compliant cards, the threat of the newly identified ModPOS malware, and the need to go beyon

A new type of POS malware has been attacking POS systems at U.S. retailers for some time, and has been identified as the holiday shopping season begins.

Leading footwear retailer DSW Inc. made significant omnichannel upgrades during the third quarter but warm weather kept shoppers from buying shoes in stores or online.

Sales declined 0.6% to $666 million and same store sales declined 3.9% compared to a 2.6% comp increase during the same period the prior year. Profits declined 20.7% to $39.3 million and earnings per share declined 20% to 44 cents, in line with the company’s guidance range of 41 cents to 44 cents.

Sam Edelman continues to expand its West Coast retail presence.

The footwear brand turned lifestyle retailer opened a 2,896- sq.-ft. store Westfield Valley Fair Mall in Santa Clara, Calif. The new location is the second in California, and the largest of all Sam Edelman stores, including those planned to open in the next year.

Designed by Dagnell Folger of Architecture + Information, the store stays true to the Sam Edelman aesthetic with a mix of materials that includes reclaimed wood and raw concrete with rose-colored brass and black leather.

Dollar Tree’s third quarter results weren’t as strong as the prior year, but all is well with the integration of Family Dollar and CEO Bob Sasser contends the combined company is well-positioned for the holidays.

Total sales increased 136% to $4.95 billion during the quarter ended Oct. 31, from $2.1 billion in the prior year’s third quarter. The surge in sales reflects the first full quarter in which sales from Family Dollar stores are included in results. Dollar Tree completed its acquisition of Family Dollar on July 6 creating a retailer with 13,600 stores.