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Store Systems

  • Busting EMV Chargeback Myths – What Merchants Need to Know

    After U.S. payment networks implemented a liability shift in October 2015, merchants that did not support EMV became liable for chargebacks from credit card fraud. Many merchants have evaluated their risk based on chargeback history, and some were surprised by their post-shift fraud volume. This gave rise in the industry to various rumors, misinformation and theories about the cause of this change in fraud volume.   

  • Online custom menswear retailer opening first shop

    Knot Standard is trying on brick-and-mortar.    The online seller of custom menswear will open its first store-in-store concept on Nov. 3, at Bloomingdale's Manhattan flagship on 59th Street.    Knot Standard, which promises customers 100% creative control, uses 3D technology to allow customers to digitally design and visualize hundreds of fabric options to create their own unique custom garments on a large in-store touch-screen or on any iPad, prior to purchase.    

  • Brickell City Centre makes its debut

    Four years of construction in Miami’s Brickell financial district culminates on Thursday with the opening of a three-level, open-air retail center featuring the return of Saks Fifth Avenue to the city after a 30-year absence.  

  • Four Keys to Loss Prevention in an Omnichannel World

    As the centerpiece of today’s omnichannel world, customers expect a seamless experience no matter when, where or how they chose to shop. However, this explosion of multiple shopper scenarios is a significant challenge for retail operations.   Brands not only depend upon a seamless integration between online and in-store point-of-sale (POS) systems, but also contend with a paradigm shift of selling merchandise from a database rather than a physical store.    

  • Downtime Threatens In-Store Operations: Why Networks Require Resilience

    Most retailers today understand that the customer experience they offer is just as important to their success as the tried-and-true fundamentals of product selection and price competition. In order to enhance those customer experiences, keep shoppers coming in the door, and bring new efficiencies to their business practices, retailers have adopted a growing army of in-store technologies that rely on online connectivity to function.   

  • How to Meet the Varied Needs and Tendencies of Store Shoppers

    The crusade to win the hearts, wallets and loyalty of customers is sometimes waged based on price, store location, or superior product offerings. But often, winning the battle comes down to more emotional factors – a matter of demonstrated care and consideration for a customer’s unique shopping needs. Simply put: A truly exceptional customer experience that both surprises and delights.   

  • Nine Predictions for the 2016 Retail Holiday Season

    With Halloween now behind us, the unofficial start of the 2016 retail holiday season is upon us. Amid intensifying competition, where are retailers placing their bets?     Here are observations and expectations from Profitero for the critical fourth quarter seasonal period:   

  • Report: Digital and human interactions key to brick-and-mortar success

    The more help a consumer receives—digital and human—the more he or she is willing to spend while in the store.     Consumers spend twice as much in-store when they receive assistance from a store associate, according to a new study by InMoment, and 2.2 times more when they surf the brand’s web site while in the store. What’s more, a consumer’s average single-trip spend increases nearly four times when engaged by both in-store staff and the brand’s web site.  
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