Store Systems

Chicago -- A survey released Tuesday by the e-tailing group said that nine merchants out of the 100 benchmarked excelled at online customer service.

According to the group’s 13th Annual Mystery Shopping Study, conducted during fourth quarter 2010, Lands’ End made the list for a third consecutive year. Coach and Saks Fifth Avenue are two-year repeat achievers.

New York City -- A majority of retail associates (55%) said that 2010 holiday shoppers, driven by increasing availability of online shopping tools and mobile phone applications, were better connected to consumer information than in-store associates, according to a survey by Motorola Solutions. 

Kansas City, Kan. -- Zave Networks announced Wednesday an agreement with IBM to collaborate on a digital-incentive solution designed to provide coupon shoppers with an easier way to cash in on savings at the supermarket.

Under the agreement, Zave Networks’ Zavers digital incentive and information management platform will be deployed with IBM’s SurePOS ACE retail application, significantly reducing the time, complexity, and retailer IT resource requirements for launching a digital coupon program.

At this year’s NRF show, Peter LaFond, Walmart’s marketing director for online media and smart network, showcased how his company utilizes its in-store video network to deliver targeted, relevant messages to its customers.

Boston -- Retailers identified mobile POS technologies as a quickly emerging trend, with more than half planning to launch mobile solutions within the next two years, according to Boston Retail Partner’s 12th Annual POS Survey.

Jackson-Hewitt tax preparation kiosks are now open in more than 2,000 Walmart stores in anticipation of an onslaught of consumers eager for their refund to arrive as soon as possible. Nearly half of those who receive a refund get it in February, according to IRS data cited by Walmart, so the retailer is touting the presence of Jackson-Hewitt kiosks in its stores and a preparation fee of $38 for the most basic of returns, the 1040EZ, with only two W2s.

Coconut Creek, Fla. -- Jacksonville, Fla.-based Regency Centers said it has leased retail space in Coconut Creek, Fla., at Caligo Crossing to The Chill Thrill.

A self-serve frozen yogurt and ice cream store, The Chill Thrill has leased 1,300 sq. ft. and is slated to open in April.

The 108,927-sq.-ft. shopping center is anchored by Kohl’s.

Hoffman Estates, Ill.-based Sears Holdings released its year-end outlook for the fiscal year 2010 ending Jan. 29.

For the full year, the company expects a net income of $210 million, with a fourth-quarter income expectation of between $370 million and $450 million, offsetting the company’s past two quarterly losses.

The company also posted up-to-date comparable-store sales for both its Sears Domestic and Kmart stores.

For the quarter-to-date, comparable-store sales for its Sears Domestic stores were down 5.3%, with Kmart stores seeing an increase of 3.4%.