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Lowe's teams with Microsoft to improve customer service
Redmond, Wash. -- Microsoft said Wednesday that Lowe's Home Improvement is engaging its services to help improve customer service. The retailer will implement Microsoft Office 365 across more than 1,745 stores, 200,000 employees and its corporate offices in the United States, Canada and Mexico.
Office 365 will help Lowe’s improve customer service by providing collaboration tools to increase communication among its stores and employees.
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RedPrairie releases technology suite for improving sales, customer loyalty
ATLANTA — RedPrairie, a global supply chain and retail technology provider, has released its RedPrairie Commerce Suite 2012.1, a scalable suite of solutions that help retailers generate sales and customer loyalty by creating seamless and dynamic all-channel shopping experiences, with a 360-degree view of orders, merchandise and customer behavior, and integration with RedPrairie fulfillment solutions, the company said.