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Survey: Store retailers leaving money on table
Disappointing shopping experiences are costing brick-and-mortar retailers serious money. That’s according to the recent TimeTrade State of Retail 2017 survey, whose results suggest that U.S. retail stores left about $150 billion in potential revenue on the table in 2016 by failing to offer shoppers the personalized shopping experiences they want. -
HSN steps up its game to engage remote employees
It’s hard to drive camaraderie among a highly dispersed workforce — but HSN has found a way. The entertainment and lifestyle retailer reaches 94 million households through 1,700 sales and service agents —most of which remotely work from home. Such a widely dispersed workforce makes it difficult to use conventional tactics to build healthy competitive spirit and camaraderie in group settings. This challenge forced the company to step up its employee engagement game.

