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Workforce Management

  • Food Lion recognizes top talent

    Rhonda Mauldin was selected from more than 1,100 Food Lion store managers for the retailer’s highest honor.

    Mauldin, who is the store manager of the Food Lion located at 1004 W. Georgia Road in Simpsonville, S.C., is Food Lion’s 2014 Store Manager of the Year.

  • The Customer Service Advantage: Innovative Learning Solutions

    How do you mold a large workforce with a significant part-time segment into experts in home improvement so customers get the answers they need every time they walk in the doors of The Home Depot?

    It requires committed associates, strong leaders, and innovative learning solutions.

  • The Customer Service Advantage: Innovative Learning Solutions

    By Michelle A. Thompson, Director, Learning, Home Depot University

    How do you mold a large workforce with a significant part-time segment into experts in home improvement so customers get the answers they need every time they walk in the doors of The Home Depot?

    It requires committed associates, strong leaders, and innovative learning solutions.

  • Report: Target lays off 550 headquarters employees as it exits Canada

    New York -- Target Corp. plans to lay off about 550 headquarters employees as the company winds down its Canadian operations, the Star Tribune reported Wednesday. The retailer is also eliminating 170 positions at its tech operations in India that supported the Canadian venture.

    About 350 of the headquarters job are being eliminated Wednesday, with the remaining employees to be let go after Target’s stores in Canada are liquidated.

  • Orchard Supply Hardware opens three new stores

    San Jose, Calif. -- Orchard Supply Hardware announced it has opened three new stores, including a location in Portland, Oregon, and two in California (Irvine, and Cerritos).

    In addition to the 300 jobs these new stores have created, the retailer plans to hire an additional 1,000 associates as it prepares for the busy spring season, and to support its continuing growth.
     

  • Everything retailers need to know about minimum wage

    Wage and hour issues are ever present in the retail industry. Retailers are under constant pressure to control expenses, the largest component of which is labor. In 2015, local, state and federal officials are poised to take actions that will likely increase the cost of labor for retailers. Retailers must remain alert for these coming changes and begin planning for their impact long before their effective dates.

  • Lowe’s Canada to open 25 new stores

    Toronto – Lowe’s Canada plans to open 25 new stores in Canada during the next three years. This includes three new stores set to open later this year in Lethbridge, Saskatoon and Sault Ste. Marie

  • Dixons supports customer service, labor management with Reflexis

    London - Dixons Carphone plc has selected Reflexis workforce management solutions to further enhance its customer service offering and increase employee involvement in labor management processes. The retailer will implement the solutions in its 500 Currys, PC World, and Dixons Travel Stores.

    After an 18-month review including live trials with multiple vendors, Dixons selected Reflexis Workforce Manager, Reflexis Time and Attendance, and Reflexis Advanced Analytics and Reporting.

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