Omnichannel

I recently had the opportunity to visit the Wayfair Next innovation lab at Wayfair’s downtown Boston headquarters.   My genial hosts, Wayfair co-founder Steven Conine and Wayfair Next director Mike Festa, explained the lab’s mission and let me demo some very cool technologies.  

Malls and outdoor centers are increasingly seeking out small and local merchants to help them stand out from the competition.   Kimco, for example,  has expanded a program that offers small businesses one year of free rent and reduced property charges, CNBC reported.  Originally started in California four years ago, the program has since been expanded to centers in 19 states.    

Determining if an online clothing purchase will fit properly is a challenge for many women.    Launched in May 2016, e-commerce site Fovo curates apparel selections that are tailored to female shoppers’ specific body shapes.   “The way forward is personalization,” said Fovo cofounder Kiana Anvaripour in a Chain Store Age interview. We want to help women optimize the experience of shopping online for apparel so the ‘endless scroll’ doesn’t exist.”

Many kids are just starting their summer vacations, but back-to-school shopping is well underway.  

Think online is the biggest challenge traditional retailers face? Think again.  

Macy’s longtime CEO, Terry Lundgren, will step down in the first quarter of 2017, to be succeeded by a company veteran.    Lundgren, who has been CEO of the department store giant since 2003,  is stepping down as the retailer finds itself challenged with a transformed retail landscape and changing consumer demands.  He will be succeeded by Jeff Gennette, 55, who was named president of Macy’s in 2014 after serving as chief merchandising office since 2009. 

Barnes & Noble is getting serious about restaurants.   The bookseller announced it has promoted Jaime Carey, currently COO, to president of development & restaurant group, effective immediately. Carey will be responsible for overseeing the chain’s real estate development and its newly created restaurant group.   

Primark, one of Europe’s largest apparel retailers, will anchor a complete redevelopment of Macerich’s Kings Plaza in Brooklyn. It will be joined by Spain-based Zara, which the New York Times has called the world’s largest fashion retailer. The Sears store at Kings Plaza will close for renovation in September.