Omnichannel

Macy’s may be flailing, but the department store icon can’t be accused of taking its struggles lying down. As sales were falling 7.4% in the first quarter of 2016 (numbers that represented the fifth straight quarter of declining sales, and capped off a year in which Macy’s stock prices were nearly halved at 47%), Macy’s continues moving forward on plans to roll out its new off-price Backstage concept – both as a series of new stand-alone stores and as in-store locations integrated inside a number of existing Macy’s stores.

Online retailers who want to offer physical pickup of their goods have a new option.   Partnering with various retailers including 7-Eleven, UPS is expanding its “smart locker” program from nine locations in Chicago to 300 locations nationwide. UPS is adding 300 new Access Point locations nationwide. The lockers are usually outside and accessible 24 hours a day at convenience stores and other sites.