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Omnichannel

  • Sephora adds new features to Virtual Artist app

    Sephora is adding a new false lash virtual try-on to its Virtual Artist app, as well as a new way to teach beauty with step-by-step virtual tutorials using augmented reality technology.   The launch is the latest in a series of digital enhancements powered by the Sephora Innovation Lab to customize the retailer's expanding beauty experiences.  

  • Walmart Pay hits major milestone

    The Walmart Pay mobile digital payment service only began formal rollout in May 2016, but has already reached an impressive goal.   Initially announced in December 2015, Walmart Pay is now available of all of Walmart’s more than 4,600 U.S. stores. Available through the Walmart app for iOS and Android devices, Walmart Pay works at all checkout lanes, and with any credit, debit, pre-paid or Walmart gift card.  

  • Tech Guest Viewpoint: How to Have a Happy Mobile Summer

    As consumers continue shifting to mobile-only shopping experiences this summer, retailers have a greater need than ever for an e-commerce platform that delivers responsive, consistent experiences across any given device or channel.

  • Publix teams up with Instacart on grocery delivery

    Publix is joining Costco, Whole Foods and other retailers in providing grocery delivery service through a partnership with Instacart.   Publix announced Wednesday that it would begin its Instacart service in select areas of Miami beginning July 12. Instacart is an e-commerce and delivery service that allows customers to place their grocery orders online and have their items delivered right to their doorsteps. Customers can place orders by visiting www.instacart.com/publix.  

  • Online giant going bricks-and-mortar in New York

    Amazon is bringing its bookstore concept to one of the largest retail projects to ever open in Manhattan.   The online giant is planning to open a bookstore and cafe at Hudson Yards, the massive retail, commercial and residential space being developed by Related Cos. and Oxford Properties Group, the New York Post reported.     Click here to read more.

  • Caruso taps Middlebrook to lead new innovation division

      Photo: Matt Middlebrook   Heralding it as first for real estate development companies, Caruso Affiliated CEO Rick Caruso announced the formation of a Strategic Development and Innovations division focused on helping retailers harness new technologies serve a complex and fluid customer base.  

  • New strategies for CFOs

    From investments to support omnichannel initiatives to energy efficiency programs and equipment upgrades, prioritizing and approving capital expenditures has become increasingly complex for retail CFOs.

    “Retail CFOs are performing a high wire balancing act these days,” said Rod Sides, vice chairman and retail and distribution practice leader for Deloitte. “Online sales are growing while the traditional business is flat to declining, but still accounts for 80% of the revenue.

  • FULFILLING STORES’ SEAMLESS POTENTIAL

    Chain Store Age spoke with Vikas Aron, director of product management for Manhattan Associates, about how the store has become a vital point in the modern supply chain.

    How does having an accurate view of store-level inventory enable effective omnichannel fulfillment?

    More and more retailers are leveraging their physical locations as fulfillment centers, with store associates acting not only as sales clerks but also as fulfillment specialists. The advantages of handling fulfillment from the store are many.

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