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Omnichannel

  • Report: Walmart realigns leadership to blend online and stores

    Walmart has made some big changes in its executive ranks, bringing together management of its Web and retail teams.     The changes, which the chain has not officially announced, come on the heels of media reports that Karenann Terrell would step down as CIO of Wal-Mart Stores on Feb. 24. As reported by CNBC.com, Walmart’s executive realignment includes the following:  

  • Nordstrom to close Santa Ana mall store

    After nearly 30 years of doing business in the MainPlace Mall in Santa Ana, California, Nordstrom has announced it will be shuttering the location.  

  • Survey: Shopping in stores a ‘chore’ for many consumers

    When did washing dishes become more attractive than shopping?   In-store shopping has lost its allure for many shoppers, who are increasingly frustrated with brick-and-mortar stores that lack the convenience of online players, according to a new global report from Capgemini’s Digital Transformation Institute.    

  • Supermarket giant upgrades wireless network with Verizon

    Ahold USA can now boost it has “smarter stores” for its increasingly connected consumers.   The supermarket giant has rolled out a new wireless platform from Verizon Enterprise Solutions across its divisions, which include Stop & Shop New England, Stop & Shop New York Metro, Giant Landover, and Giant Carlisle, The platform has resulted in a digitally rich in-store experience for the grocer’s smartphone-using shoppers.   

  • Study: The first ‘digitally native’ generation shops in stores

    Generation Z grew up online, but that doesn’t mean that’s where they do all their shopping.    Sixty-seven percent of Gen Z — the first “digitally native” group to grow up not knowing a world before cellular phones, smartphones and other digital devices — said they shop in a bricks-and-mortar store most of the time, with another 31% shopping in-store sometimes, in a new survey by IBM and the National Retail Federation.  

  • Amazon poaches Target exec for Prime expansion

    One of Target’s rising stars is joining Amazon to drive Prime membership in international markets.   Jamil Ghani, Target’s former senior VP of strategy and innovation, will champion the growth of the retail giant’s Prime presence overseas. He will report to Greg Greeley, VP of Amazon Prime, and be based out of the company’s Seattle headquarters, according to ReCode.  

  • Report: Mobility driving unified commerce

    Retailers finally understand that the always-connected consumer expects a personalized, seamless experience wherever, whenever and however she shops.   This, coupled with the proliferation of mobile devices, are the catalysts driving the new retail paradigm called unified commerce, according to “2017 POS/Customer Engagement Benchmarking Survey,” from Boston Retail Partners (BRP).  

  • Report: Future of retail IoT more than beacons

    Omnichannel is so 2016, with mPOS, staff handhelds/wearables, camera analytics, interactive mirrors with AI, chatbots, and VR already shaping up as this year’s overused retail tech buzzwords.   At least that's according to ABI Research, whose new report outlines important trends — including 3D sensing — that it believes, while still under the radar, should be top priorities on retailers' technology agendas as they move toward a “smart” retail future.    
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