Omnichannel

The holidays did not bring much cheer for Target, which saw both sales and profit decline during the golden quarter. Worryingly, comparable sales fell at an accelerated pace, ending up at their most negative point for of the fiscal year. The one bit of sparkle in an otherwise dreary set of figures came from digital where sales grew by a stellar 34%, a pace of expansion well above online growth in the whole U.S. market.  

Walmart has updated its mobile app with features that provide for paperless transactions for pharmacy and money services customers.   The upgrades will allow people using the chain’s pharmacies and money services to complete paperwork online via their smartphones and skip ahead of other customers when they get to the store by using new designated “express lanes” in those areas.   

Large-format experiential stores focus on customer experience, convenience

At a time when many retailers are cutting back on brick-and-mortar investments to focus on e-commerce, a few notable ones are taking the opposite approach. They are launching large-format experiential stores to immerse customers in the full brand experience and offer items in each product category, from couches to dresses.

I’ve seen the future of retail. And it’s not all online, not by a long shot.

First, let’s deal with the elephant in the room. Yes, traditional brick-and-mortar retailers are confronted with challenges on multiple fronts. Adapting stores to accommodate today’s digitally savvy and demanding customers is no easy feat.

CSA’s annual award program honors five growing brands

Innovation in retail means breaking down barriers, navigating a fiercely competitive marketplace and making connections with increasingly demanding customers. In this section, Chain Store Age profiles five retailers that are succeeding in both. They are the winners of CSA’s Breakout Retailers Awards.

The quest to be a leader in unified commerce remains on top of retailers’ to-do lists. And those companies that tap the power of drones could be positioning themselves to become leaders in the game.

A process that breaks down operational silos, unified commerce requires retailers to transform their organization, business processes and technology to align with customer demands. The result: the ability to drive a top-notch, frictionless, non-frustrating and valuable customer experience.

Nasty Gal is getting a new lease on life — but only in the digital space.   The brand, which was acquired out of bankruptcy in early February by British online fashion group Boohoo.com, will live on under new leadership as a pure player. Nasty Gal recently closed its two brick-and-mortar stores, both of which were in the Los Angeles area.    

Omnichannel environment places evolving demands, challenges on C-suite executives

The transformation of retail from brick and mortar into a digital omnichannel environment has caused an evolution in certain key roles in the C-suite.

Antony Karabus, CEO of HRC Retail Advisory, spoke with Chain Store Age about how the key role of the chief operating officer is evolving to enhance the transformation of retail companies in today’s more complex environment.

What is the typical scope of responsibilities of a retail COO?