Omnichannel

Ann Arbor, Mich. -- Annual analysis released today from ForeSee Results suggests that retailers have reason to be cautiously optimistic about the upcoming holiday season. Customer satisfaction with online retailers on Cyber Monday was the same this year as last, 73.1 on the American Customer Satisfaction Index's 100-point scale. However, satisfaction throughout the 2010 Thanksgiving holiday week and weekend was higher this year than in 2009, which bodes well for retailers hoping to see increasing holiday revenues.

Austin, Texas -- Petco has launched a new customized mobile web shopping experience at the chain’s online shopping and pet care information destination.

Powered by mobile commerce provider Digby, the new site is specifically designed to make it easier for pet owners to stay connected and shop for their animal companions online and on-the-go.

Reston, Va. -- Online spending on Cyber Monday reached $1.028 billion, up 16% versus a year ago, representing the heaviest online spending day in history and the first to surpass the billion-dollar threshold, according to comScore.