Omnichannel

New York - The holiday shopping season got off to a positive if unspectacular start, according to preliminary results from the Black Friday weekend.  The number of people who shopped at stores and online between Thursday and Sunday was up 8.7% to 212 million shoppers, according to a National Retail Federation survey of 4,306 shoppers conducted by BIGresearch. The total amount spent during the four-day weekend reached an estimated $45 billion, with the average spending rising 6.4% to $365.34, the survey showed.

Atlanta -- For the first time ever, Home Depot will offer free shipping on 90,000 of the 100,000 items it offers online beginning on Thursday, Thanksgiving Day, and running through Monday. Eligible items will be shipped for free via standard ground shipping.

"We know shipping is a large influence on where customers shop," said Hal Lawton, president of e-commerce and The Home Depot. "We made some improvements and changes to the site over the last year and we thought this would be a great way to attract new customers to site."

New York City -- Online spending should increase by 11% this holiday shopping season, according to date collected by comScore. Already, consumers have spent $9 billion online in the first 21 days of November, a 13% increase versus the corresponding days last year.

ComScore is forecasting that online spending from the November to December period will reach $32.4 billion, representing an 11% gain versus a year ago.

Santa Clara, Calif. -- A study of some of the country’s largest retailers’ return policies has found significant failings, according to CrossView, a premier provider of cross-channel commerce solutions.
 

Disney Store has opened its largest and most ambitious store to date -- smack in the middle of Manhattan’s Times Square. The 20,000-sq.ft., two-level Disney emporium is about five times bigger than most Disney stores, with a layout that is divided by the company’s most popular franchises.

New York City -- Tiffany & Co. reported a 27% gain in third-quarter profit, topping analysts’ estimates, as sales rose globally. The jewelry retailer raised its full-year earnings forecast.

Net income rose to $55.1 million, from $43.3 million in the year-ago period, better than analysts had expected.

New York City -- Belk is investing $150 million to boost online sales and upgrade its IT systems, The Charlotte Observer reported.

The department store operator plans to focus on improving its e-commerce functions and replace its current systems for ordering and allocating merchandise, according to the report.

Belk has sought to boost its online presence in recent years to keep up with competitors in a marketplace where online sales are growing rapidly.