Omnichannel

ANN ARBOR, Mich.  — Though 79 is just one point shy of what ForeSee considers a superior score on its annual top 100 online retailers for customer satisfaction list, Target should still be concerned as it was three points behind rival Walmart, and three points does make a difference.

With the lowest score on the list being 69 and the highest being 89, achieved by Amazon.com, most retailers on the list had a score in the 70s, while 36 on the list earned the distinction of scoring 80 or higher. The scores are based on a 100-point scale.

San Jose, Calif. -- VeriFone Systems announced that New Balance and Samsonite have selected VeriFone GlobalBay's mobile point-of-sale solution.

The solution is designed to make it possible engage the customer in a more meaningful way by untethering the store associate from a fixed location POS register to provide mobile checkout at the point of interaction where its really needed. VeriFone GlobalBay apps also provide store associates with access to inventory, price and product information, as well as customer purchase history and recommendations.

HOFFMAN ESTATES, Ill. — Sears has launched Team Up to Stop Bullying, an anti-bullying initiative designed to bring solutions quickly and effectively to bullying victims, families, educators and communities.

Mooresville, N.C. -- Lowe’s Cos. said Tuesday it has realigned corporate personnel and responsibilities to focus the home improvement retailer more closely on customer experience strategies.

Lowe’s established a Customer Experience organization, led by chief customer officer Gregory M. Bridgeford, charged with creating customer experiences that will best serve customers and differentiate Lowe’s from its competitors.

MOORESVILLE, N.C. — Lowe's continues to implement its customer-focused strategy with the creation of new executive roles. The company has created a customer experience division that will be led by Gregory Bridgeford, chief customer officer, who is responsible for creating customer experiences that will best serve customers and differentiate Lowe’s from its competitors.

Reporting to Bridgeford are:

Mooresville, N.C. -- Lowe’s Home Improvement said Tuesday that its home improvement app is now available for Android devices.

The app can be downloaded at Google Play, Google's new online store for digital media. Customers now may shop directly from the free app; access their MyLowe’s account; locate stores and view how-to videos, inspirational galleries and product ratings.

HOFFMAN ESTATES, Ill. — Sears has launched SearsLocalAd.com, an online service that provides customers with access to additional local deals beyond the weekly Sears print circular or Sears.com. The online shopping portal is dedicated to local customers, allowing them to shop smarter by previewing new local deals updated every week, and includes enhancements for Sears' Shop Your Way Rewards members.

By Robin Lewis, [email protected] and Michael Dart, [email protected]