Omnichannel

Phoenix – PetSmart is allowing customers to virtually try Halloween costumes on their pets via Facebook. PetSmart’s “Spooktacular Costume Machine” on Facebook lets customers upload a photo of their pet and virtually try on 10 different costumes, add props and text, and share a photo through email, Facebook, Twitter and Pinterest.

After creating a costume, coupons are available to print, including $2 off any PetSmart costume purchase and buy-one, get-one treat coupons. The promotion begins Sept. 16.

As a discount department store retailer, Kohl’s is targeting a middle-class consumer looking for decent quality merchandise at a fair price. Kohl’s array of in-store IT solutions reflects this “Middle America” marketing and merchandising approach by focusing on self-service technology that makes finding products and determining prices as quick and convenient as possible, rather than leading-edge solutions that might appeal to higher-income, connected shoppers.

Digital price display

JACKSONVILLE, Fla. — Stein Mart is among the first off-price retailers to launch an online store.

"We are excited to announce that we are in the e-commerce business and happy to be able to serve our customers who like to shop online," said Jay Stein, CEO. "As we learn more and grow this business, we anticipate that this channel will rapidly become our largest flagship 'store'."

San Francisco -- Brooks Brothers has opened its second largest store in North America, a 26,000-sq.-ft. flagship in San Francisco’s Union Square. 

The interior takes inspiration from Brooks Brothers’ nearly 100-year-old flagship at 346 Madison Avenue in New York City. In keeping with the atmosphere of the New York space, the first floor of the new store is covered in pale cherry wood. The women’s floor is accented with clean white paneling and marble floors. The mezzanine holds the Red Fleece label for men and women.

Lynnwood, Wash. -- Action sports retailer Zumiez reported net income of $4.7 million for the quarter ended Aug. 3, compared with $2.1 million a year earlier. Sales surged 16.9% to $157.9 million, and same-store sales edged up 0.9%.

Mississauga, Ontario – Canadian interactive retailer The Shopping Channel is relaunching as TSC. The relaunch includes an upgraded and redesigned website, as well as a new "ShopTSC" app for iPhone, iPad and mobile website.

Retail sales associates just became obsolete. We don’t need them anymore. Like travel agents, technology has made them an endangered occupation. I witnessed this paradigm shift in a small hotel ballroom in Portland, Ore., where Storycode, an app development thought leader, demonstrated a sales enablement iPad app built for Nike.

Houston -- Saks Inc. will open a new flagship store immediately adjacent to its existing location in the Houston Galleria, featuring 198,000 sq. ft. over two levels and a state-of-the-art store design. The current store will remain open until the new store opens in fall 2015. Once the old store closes, it will be converted to a two-level mall wing connecting the new Saks to Neiman Marcus and adding 35 retailers and restaurants.