Omnichannel

Plug and Play brings together retailers and start-ups that offer specific technology and expertise that can relieve merchants’ pain points. Chain Store Age’s Customer Disruption newsletter provides a Q&A with the CEO of one of those companies in each issue. This time, the spotlight is on Will Summerlin of Pinn.

What does your company do?

Garden City, N.Y. -- Jared The Galleria of Jewelry has devoted an entire store to one of its product brands.

The new store, Le Vian by Jared, is located at the Roosevelt Field Mall, Garden City, New York, and features the full Le Vian product line, from jewelry and timepieces to handbags and scarves. The space features curated in-store boutiques devoted to the individual product categories.

Pier 1 Imports reported same store sales growth for the first quarter, which the company’s CEO credited to the completion of an omnichannel transformation.

Los Angeles – Discount grocery retailer Smart & Final is offering on-demand Instacart delivery to customers in the Los Angeles and San Francisco Bay areas. Delivery assortment encompasses Smart & Final’s full store offering, including club-sized items to stock households and offices.

Delivery will occur in as little as one hour and match Smart & Final’s normal in-store prices, excluding special offers.

Philadelphia — Except for a momentary spike during the 2014 holiday season, conversion and add-to-cart rates have been dropping steadily year-over-year. However, according to the global Ecommerce Quarterly report from Monetate, personalized, relevant product recommendations help brands avoid this issue.

Seattle — Amazon.com is reportedly expanding the assortment of items eligible for free two-day shipping for members of its Prime paid subscription. According to the Wall Street Journal, Amazon is now listing items shipped directly from third-party seller warehouses for free Prime two-day shipping, without any publicity.

Always on the hunt for quicker and less costly deliveries, Amazon is considering paying ordinary people (as opposed to shippers such as FedEx or UPS) to deliver packages as part of a crowdsourced delivery program, according to The Wall Street Journal. They would drop off the packages to customers on the way to their own destinations.

The service is referred to internally as "On My Way," the report said, and no other details are available. The report also noted that the plan may not move forward. 

Efforts to transform the customer experience and optimize e-commerce capabilities at Toys”R”Us are getting a boost in Europe with a new distribution center.

The retailer says it has completed a new distribution center in Saint-Fargeau-Ponthierry, France, to support the company's rapidly expanding e-commerce business throughout the country and in select sections of Europe.