Omnichannel

A new study seems to support the theory that holiday shopping is often starting earlier than commonly thought, especially online.

Seattle – Amazon.com has no shortage of innovative ideas on connecting customers to the products they buy, and reportedly is considering yet another new delivery method. According to GeekWire, Amazon has filed a patent application to use public transportation to help get goods to customers.

I recently participated in an SAP-sponsored panel discussion on Game-Changers Radio about how consumer product companies are using real-time consumer insights and engagement. Buoyed by constant customer connectivity, consumer product firms are gaining a much clearer and timelier picture of their end customers, and also directly engaging them near or in real time.

QVC just gained some credibility among hipsters and millennials by buying a popular Internet flash sale site that caters to those younger shoppers.

Philadelphia – Although net income at Urban Outfitters Inc. slightly slipped in the second quarter of fiscal 2016 compared to the same period a year earlier, it still beat Wall Street expectations. Net income totaled $66.84 million, down 1% from $67.5 million.

Nike has made over its Seattle flagship with a more contemporary look and technology that help customers select running shoes that are the perfect match for their feet and gait.

The store features such unique design elements as a custom neon sculpture celebrating sport icons and the city's cultural symbols. An art installation signed by Seattle Seahawks players honors Seattle's sports fans.

Palo Alto, Calif. -- Target customers at select stores in New York and New Jersey won’t have to get out of their cars anymore to pick up online orders.

Curbside, a Bay Area-based startup, announced that is has expanded its curbside pick-up service to New York and New Jersey with the rollout of 10 new Target locations. Until now, Curbside had only been available in the San Francisco Bay Area.