Omnichannel

IBM aims to let retailers get more personal with their customers. As part of a general release of new cloud-based industry platforms, IBM is introducing a Retail Consumer Experience platform.

The holiday season is rapidly approaching, so of course everyone is thinking about the latest trends in... retail IT. Okay, nobody outside of the industry has visions of technology solutions dancing in their heads, but retailers do need to know what is developing on the IT front as their busiest season arrives.

Chain Store Age’s 13-year-old Executive SPECS event has been rebranded X/SPECS to underscore a new focus on innovation and in-store technologies.

X/SPECS 2015, to be held Oct. 27-29 in Scottsdale, Arizona, will showcase the evolution of physical stores and the role that technology plays in transforming the in-store customer experience through a series of exciting presentations that will include:

The Running Specialty Group is uniting its various store banners under one of its newest brands: JackRabbit.

Shopify is keeping busy these days. The cloud-based omnichannel retail platform is launching a new credit card reader that will allow U.S.-based Shopify merchants to securely accept chip and PIN, tap, and swipe credit and debit cards.

The reader will also accept contactless payment technologies like Apple Pay. The device is designed for Shopify POS, the company’s iPad and iPhone POS used by retail and pop-up stores. Shopify is currently accepting pre-orders, with card readers to ship in the fourth quarter of this year.

Woody Allen famously said 80% of success is showing up, and that saying may well apply to mobile retailing. According to a new study from Google, “Micro-moments: Your Guide to Winning the Shift to Mobile,” 51% of smartphone users have discovered a new company or product when conducting research.

In addition, showing up in mobile search ad results can increase unaided brand awareness 46%. And one in three smartphone users have purchased from a company or brand other than the one they intended because of information provided in the moment they needed it.

Between new formats, e-commerce efforts and supply chain initiatives, interesting times are ahead for Bed Bath & Beyond – even if second quarter sales were weak and profits declined.

There’s no time like face time. Whether closing a multi-million dollar business deal or selling discount apparel, nothing moves the needle like human engagement. And although modern POS solutions have been revolutionary in integrating inventory, customer data, omnichannel sales, and a slew of other retail success factors, large cash-wraps have driven a physical wedge between merchant and customer.