Omnichannel

Visual search, or the ability to click on an image of a product and obtain information, or even make a purchase, without typing in any words, is growing in popularity.

Retailers including Urban Outfitters are offering variations of visual search functionality, and the failed Amazon Fire smartphone essentially made the world into an Amazon showroom with an advanced virtual search tool. Considering that Pinterest has become one of the leading visually-oriented consumer sites, it’s not surprising the social platform has joined the fray.

The changes that will come to the retail supply chain are just as profound as the changes that are happening now in the selling environment.

The Oct. 1 EMV deadline has come and gone, but for some merchants, the technical headache still remains, and continues to interfere with fourth quarter planning.

While some retailers have proactively met the challenge and are already EMV-enabled, (and to them, kudos!), data shows that by the end of 2015, only half of U.S. retailers will have made the change.

Holiday shoppers have high expectations of their online customer experience this year.

According to the new JDA 2015 Consumer Survey of more than 1,000 U.S. consumers, 50% 0f respondents indicate that they will be unforgiving of retailers who provide less than satisfactory online home delivery experiences.

Amazon.com just picked up an improved rival in the burgeoning home shopping button market, which it provided mainstream attention with the launch of its Dash remote ordering device earlier this year.

San Jose-based technology vendor Hiku just launched version 2 of its eponymous shopping button tool. Ironically, Hiku actually released version 1 of the button shortly before Amazon launched its Dash button, but was overshadowed.

Price match guarantees and claims of fantastic deals have become passé, so Staples is employing a new promotional tactic this holiday season that speaks directly to its core customer.

Staples is making the same claims as virtually every other retailer about its great deals, convenient shopping and omnichannel capabilities. However, to take those claims a step further in a way that speaks to its core customers, Staples has created a limited duration promotion it’s calling the “Business Savings Event.”

Delivery.com is focused on providing on-demand delivery from small, local retailers, but that doesn’t stop the company from thinking big.

Delivery.com is unveiling a new iOS app with an optimized user experience within each of Delivery.com's core categories of food, alcohol, groceries and laundry. Enhancements in the new app include visual design, customized recommendations for users, and a complementary app for Apple Watch.

Store performance disappointed almost across the board during October, and circumstances beyond retailers’ control may have had a lot to do with it.