Omnichannel

Finish Line has hired a high power technology executive to make sure it avoids recent technology implementation challenges in the future while keeping pace with athletic footwear consumers’ desire for an omnichannel experience.

Leading online jeweler Blue Nile is set to open its first physical location outside of New York City in an ongoing effort to reimagine the jewelry buying experience.

eBay is providing a shipping optimization option to an increased range of sellers.

The online auction platform is extending its integration with Silicon Valley-based on-demand shipping startup Shyp. Having already run pilots of Shyp in New York, Chicago and San Francisco, eBay is now piloting the service in Los Angeles.

Shyp will pick up the items sellers have sold within 20 minutes, professionally pack them, and mail them straight to the buyer on their behalf.

Mike McNamara, CIO of Target Corp., recently spoke on the role of today’s CIO at the Forbes CIO Summit.

McNamara has been serving as CIO of Target of eight months, having come from international grocery retailer Tesco. He shared insights such as how the rapid adoption of smartphones has been a game-changer for both consumers and corporate IT teams, the ongoing shift underway from legacy software and mainframe systems to cloud and open-source technologies, and the need to build a team of curious, analytical problem-solvers.

Online delivery service Instacart may be deepening its relationship with organic grocer Whole Foods, but is still keeping its options open.

Instacart is now delivering goods from Landover, Maryland-based supermarket chain Giant Food to Washington, D.C., residents. Responding to customer requests, Giant is now offering home delivery via Instacart in as little as an hour to customers throughout Washington, D.C.

Online deal provider Groupon is offering it merchants new digital tools designed to ease the creation and management of marketing campaigns across Web, mobile and tablet devices.

The updates are being provided under the Groupon Merchant brand, a new tablet app that allows users to track and manage their Groupon campaign and more self-service deal options. The goal is to deliver the ability to customize the structure and appearance of Groupon promotions.

Specific new digital Groupon offerings include:

The giant of online retailing apparently is developing a taste for brick-and-mortar.

In news that is likely to set off a wave of speculation, Amazon confirmed it will open its second physical bookstore, this time at Westfield UTC mall in San Diego, California. Amazon Books is expected to open at the open-air shopping center sometime this summer.

As the notion of channel conflict subsides, consumer packaged goods companies who don’t elevate their digital game are playing to lose and a new study from a two industry leaders shows just how much.