Omnichannel

Blue Nile is expanding its fledgling store portfolio.    The online jewelry retailer has opened its second physical location, at The Westchester mall in White Plains, New York. Blue Nile opened its first store in June 2015, at Roosevelt Field mall in Garden City, New York. Two additional locations will open later this summer: one at Tysons Corner Center mall in Fairfax County, Virginia, and one at the Washington Square mall in Portland, Oregon.      

Amazon.com is starting to appear like the ‘Teflon e-tailer.”   According to eMarketer data, Amazon captured $79.3 billion in U.S. e-commerce sales between April 2015 and April 2016, growing 13% year-over-year. Its next-closest rival, Walmart, took in just $13.5 billion online in that period. However, Amazon may not be invincible.    Here are three retailers who could pose a real challenge to Amazon’s e-commerce dominance:   

Amazon.com is starting to appear like the ‘Teflon e-tailer.”  

Credit card chargebacks are a costly reality for online merchants. Chargebacks occur when customers contact their credit card issuers to dispute charges. If an issuer deems a dispute valid, the e-commerce merchant is required to pay the amount owed for the transaction plus a chargeback fee from the processer – which can range from $15 to $100.  

Consumers who use mobile devices for shopping are prime targets for retailer loyalty programs.   According to a new study from Forrester Research, “Master Your Mobile Loyalty Moments,” customers who participate in loyalty programs are more likely to be mobile. Forrester data shows 31% of loyalty program members, but only 15% of all U.S. online adults, will use a brand’s mobile app.  

It’s going to take some getting used to. That’s one of retail consultant Neil Stern’s first impressions of the new 365 by Whole Foods Market format, which made its national debut on Wednesday,  in Los Angeles. The store combines elements of a Trader Joe's, Whole Foods and Sports,  Stern said in a report by Forbes.
 

Cost cuts helped Abercrombie & Fitch Co. put a sizable dent in its net loss during first quarter 2016, but the teen apparel retailer reported lower than expected sales and earnings as store traffic declined, particularly overseas.  
 
Abercrombie reported a net loss of $39.6 million, down from $63.2 million in the year-ago period, Expense reduction efforts and the realization of savings on lower sales drove the loss reduction.
 
Net sales dropped 3% to $685.5 million from about $707 million, missing Wall Street projections.

Two events converged by 2010 that fundamentally changed how consumers shop and how retailers sell.
 
The first was that the world was enmeshed in a deep recession triggered by the collapse of financial markets in 2008. The second was that the world was going through a refresh cycle for consumer mobile phones. What happened next rocked the retail industry.