Customers want to provide real input, not simulated feedbackShoppers express reservations about being digitally replicated by retailers to streamline the process of collecting feedback for personalization. IHL Group releases AI-based analyst platformA global provider of retail and hospitality research is making 30 years of collective analyst knowledge available to industry professionals. Amazon adds Agentic AI capabilities to customer service tool Amazon has expanded its Amazon Connect customer service solution with new capabilities. OpenAI introduces shopping research feature on ChatGPT ChatGPT continues gaining functionality as a smart assistant for online shopping. Amazon plans $15B investment in Indiana data centers Amazon is significantly expanding its infrastructure to support artificial intelligence and cloud technologies in northern Indiana. Salesforce: Cyber Week will break records with $334B in online sales Artificial intelligence and shopping agents are set to make Cyber Week (Nov. 27 – Dec. 1) the most successful yet. Levi Strauss building agentic AI employee platform with Microsoft Levi Strauss & Co. will automate tasks across its enterprise with a new artificial intelligence "super agent." Sponsored Retail Pricing Gets Smarter New research taps retail executives to explore both the current and planned adoption of AI in pricing. Google brings agentic AI-based conversational shopping to search Google is launching several artificial intelligence-enabled updated to its digital shopping offering, just in time for the holidays. Amazon releases generative AI solutions for business customers Amazon Business is launching a number of tools based on its proprietary generative artificial intelligence technology. Sponsored 2025 Holiday Retail Pulse: Tracking Consumer Behavior & What’s Ahead for 2026 Discover how top retailers are adapting to changing foot traffic and evolving category demand Consumers trust grocers, department chains, online retailers most with data With increased holiday shopping on the horizon, consumers are willing to share their personal data in exchange for shopping perks. First Previous 2 3 4 5 6 Next Last
