Data & Analytics

SAN BERNARDINO, Calif. — Stater Bros. announced that three of its supermarkets have received the Environmental Protection Agency's GreenChill Award.

The regional chain said that the stores, all located in Southern California, earned the Gold Award from the EPA, the second-highest award offered by the agency to businesses that use refrigerants that do not harm the earth's ozone layer.

NAPERVILLE, Ill.  -- OfficeMax announced that it has been recognized as a JDA Software Group 2011 Real Results Winner for best in demand management. Now in its sixth year, the Real Results Awards recognize companies that have demonstrated business-process excellence and achieved quantifiable benefits through the adoption of industry best practices and use of JDA's industry-leading solutions and services, according to a company press release. OfficeMax was honored at FOCUS 2011, JDA's annual user conference in Orlando, Florida, May 1 to 4.

New York City -- Americans are placing an even greater premium on quality customer service this year, with 70% willing to spend an average of 13% more with companies they believe provide excellent customer service, according to the American Express Global Customer Service Barometer. This is up from 2010, when 58% said they would spend an average of 9% more for great service.

Washington, D.C. -- More and more retailers are experimenting with mobile and social initiatives. According to “The State Of Retailing Online 2011: Marketing, Social, and Mobile” report conducted by Forrester Research. for Shop.org, 91%  percent of retailers currently have a mobile strategy in place or in development (up from 74% a year ago), and 72% say they will increase their spending on social networks this year over last.

Naperville, Ill. -- OfficeMax has been recognized as a JDA Software Group  2011 Real Results Winner for Best in Demand Management.

Now in its sixth year, the Real Results Awards recognize companies that have demonstrated business-process excellence and achieved quantifiable benefits through the adoption of industry best practices and use of JDA's industry-leading solutions and services. OfficeMax was honored at Focus 2011, JDA's annual user conference in Orlando, Florida, May 1-4, 2011.

Kansas City, Mo. -- Einstein Noah Restaurant Group announces partnership with Service Management Group, a leading customer analytics agency focused on loyalty and service improvement, to increase customer loyalty and drive same-store sales.

Through this partnership Service Management will identify new business opportunities through customer analyses that integrate guest experience metrics with transaction data and Einstein restaurant attributes.

New York City -- Chain Store Age will present a Webinar – “Facilities Dollars and Sense: Unlocking Substantial Maintenance and Repair Savings by Controlling All Components of Cost” -- on Tuesday, May 10, 2011, at 2 p.m (EST).

The presentation, sponsored by First Service Networks, will discuss a new way of thinking that systematically analyzes, controls and manages each individual component of cost to deliver substantial savings on multi-site maintenance and repair spend.

By Jeff Raber, [email protected]

New York City -- Express announced the enhanced option to shop and purchase its entire product line via the brand's Facebook page, which now includes over 837,000 friends. All inventory and pricing is consistent with web and mobile sites and updated seamlessly in real time. The page provides a new product zoom technology, secure check out and was developed internally by Express' e-commerce operations team lead by Jim Wright, senior VP CRM and e-commerce.

Hampstead, Md. -- JoS. A. Bank Clothiers is now allowing international customers to place orders on its website. The retailer is now able to deliver website orders to customers in over 90 countries. JoS. A. Bank will utilize a third-party provider, FiftyOne Global Ecommerce (“FiftyOne”), New York City, to facilitate the checkout of the orders and to export and deliver the orders to the international destinations.