Data & Analytics

A former editor used to tell me “A picture is worth a thousand words – a thousand words you don’t have to write.” For omnichannel retailers, the value of video is even greater than that of still photography to journalists. As the popularity of online video content continues to climb with consumers, retailers ignore its potential as a means of customer engagement at their own risk.

OAK BROOK, Ill. — J.C. Penney has announced plans to donate a 5,500-sq.-ft. center in the North Riverside Park Mall in North Riverside, Ill., to assist efforts of the Cook County Regional Organized Crime Task Force in combating retail organized crime. 

The center will house law enforcement offices for various police departments, government agencies and retailers for the purpose of hands-on training and collaboration.

CHICAGO — Grainger, a leading broad-line supplier of maintenance, repair and operating products serving businesses and institutions, has appointed Dr. Michael Ali as the company’s SVP and CIO. He replaces Tim Ferrarell, who has assumed the new role of SVP, innovation and continuous improvement.

BOCA RATON, Fla. — In a letter to shareholders, the board of directors of Office Depot Inc. said it has made significant progress toward a successful closing of the planned merger with OfficeMax by the end of this year. The letter also urges shareholders to support the board’s 10 nominees for the company’s board of directors.

Armonk, N.Y. -- Online consumer spending rose a healthy 15% in the second quarter of this year compared to the second quarter of last year. The IBM Online Retail Sales Index shows that mobile sales reached 19.4% of total online sales, up 28% from last year. Online shopping growth substantially outpaced the 4.6% year-over-year increase of in-store sales during the second quarter.

TORONTO -- MI9 announced that Samsonite Company Stores, the North American retail and ecommerce division of Samsonite, has selected MI9 to provide its omnichannel retail platform.

LOS ALTOS, Calif. — Catalog Spree, a personal digital mall that lets consumers browse and shop their favorite catalogs, has launched exclusive lookbooks for Fab, "The World's Design Store." The digital mall will publish Fab lookbooks daily, which consumers can view on iPad and iPhone.

BURLINGTON, Mass. — 89 Degrees, a customer engagement agency that leverages data and analytically driven strategy for maximum ROI, has named Rosie Poultney VP, analytics.

“Rosie is a key hire in our evolution as a customer engagement agency, linking digital technology and analytics to drive omnichannel marketing in powerful new ways,” said Phil Hussey, president of 89 Degrees. “Adding Bill Pena recently as VP of technology services was another major step in this direction, as we bring world class talent to our technology solutions.”