Data & Analytics

By Anna Convey, OpenSpan

Aston, Pa. -- Action Services Group, a national lighting, sign and electrical maintenance company, announced a program agreement with Sunoco Inc. to provide sign relamping services, plus location asset-survey services, for their retail high-rise signs across specified locations in Connecticut, Massachusetts, New Jersey, Pennsylvania, and Rhode Island.

Wayne, N.J. -- Toys "R" U widened its loss in the second quarter on lower sales at its stores in the United States and Europe. The company reported a loss of $113 million, compared with a year-earlier loss of $36 million.

Net sales for the quarter, ended August 3, dropped 6.9% to $2.38 billion. Same-store sales declined 3.5% in the U.S. and 3.8% abroad. The retailer attributed the decline primarily to decreases in the juvenile and entertainment (which includes electronics, video game hardware and software) categories.

Ottawa, Ontario -- The Canadian government is reportedly seeking to boost penalties for retailers caught using “zapper” software that can delete or modify transactional data in electronic POS systems to illegally hide sales.

Dallas -- Chili’s Grill & Bar will bring tabletop tablets from Ziosk to all company-owned restaurants nationwide by the first half of 2014.

With the primary purpose of enhancing the guest experience, the Ziosk seven-inch tablet will be displayed on each table in the restaurant, giving patrons the ability to interactively peruse menu items and specials as well as order beverages and desserts. Customers can also use the tablets to play games together, share their real-time feedback with the brand and pay the check right at the table

Chicago -- SMS Assist announced the appointment of Michael L. McMath as VP of client services for the Chicago-based technology-driven facilities maintenance and management company.

McMath previously held senior positions at Wal-Mart Stores, Alcoa and Compass Group.
 

Seattle -- Starbucks Corp. said that Troy Alstead, CFO and chief administrative officer, has been promoted to CFO and group president, Global Business Services.

Alstead’s promotion is a recognition of the increasing responsibility and complexity of his role overseeing Starbucks global financial, technology and supply chain operations and ensuring that the company’s overall business infrastructure is optimized to support the company’s global growth.

Teaneck, N.J. – Physical stores remain critically important to omnichannel commerce. Results of the fourth annual Cognizant Customer Experience Study show that for consumable products, 75% of shoppers still prefer to make an in-store purchase.