Data & Analytics

NEW YORK — L'Oréal Paris is relaunching LorealParisUSA.com, which will include a first-to-market content production and syndication partnership with AOL, the company said Tuesday.

The company described the site as the first major one to be designed for all devices, making it easy to navigate for users on desktop computers, tablets and mobile phones.

ANN ARBOR, Mich. — According to the American Customer Satisfaction Index's (ACSI) annual E-Commerce Report, produced in partnership with customer experience analytics firm ForeSee, customer satisfaction with e-commerce websites continues to rise, gaining 1.2% to 81.1 on the ACSI's 100-point scale. 

A 1.8% decline in second quarter same store sales at AutoZone was attributed to a two week tax return processing delay by the Internal Revenue Service.

The delay kept tax refunds out of the hand of AutoZone customers inclined to perform maintenance on their vehicles during the retailer’s second quarter ended February 9. Last week, Walmart also cited the tax processing delay as a source of sale weakness when it reported a 1% comp increase that was at the low end of its forecast range for a 1% to 3% increase.

ROSEVILLE, Calif. — Revionics, aprovider of end-to-end merchandise optimization solutions, has appointed Jeff Edwards as SVP and managing director of Asia Pacific. Edwards has been successfully serving as Revionics’ SVP sales and account management for the company’s North American efforts. In his new role, Edwards will be responsible for strategic sales and business development efforts across the entire Asia Pacific region.

Chicago -- The retail industry is poised for another year of heavy deal flow. Nearly all retail CFOs (94%) expect merger and acquisition will increase or remain steady in 2013, according to a new survey from BDO USA.

The bullish forecasts follow $324.6 billion in global retail and consumer M&A activity in 2012, which was up 33% over 2011 and the busiest year since 2007, according to Dealogic. A majority of CFOs (68%) expect the U.S. markets to see a majority of deal volume, followed by the Asia-Pacific market (20%) and Latin America market (7%).

Fort Worth, Texas -- RadioShack Corp. reported a greater-than-expected net loss of $63.3 million in the fourth quarter ended Dec. 31, compared with a profit of $11.9 million a year earlier.

Total sales edged down to $1.3 billion compared to $1.39 billion last year. Comparable-store sales fell 7%, hurt by a decline in the performance of its postpaid wireless business.
 

New York -- Consumer confidence rebounded in February, reversing three straight months of declines, according to The Conference Board, a private research group. The Conference Board’s closely-watched Consumer Confidence Index stands at 69.6, up from 58.4 in January. Economists had expected 60.5, according to research firm FactSet.

It was the highest reading since November’s 71.5 metric.  

ANN ARBOR, Mich. -- Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index. In fact, it’s at an all time high, up 0.7% to 76.6 in 2012 on ACSI’s 100-point scale. And once again, Publix is on top, outperforming all other retailers (physical and pure online players) with a score of 86.