Data & Analytics

Orlando, Fla. -- Puma is improving the performance and reducing operational cost of its retail stores by giving district managers access to custom payroll and labor reports on a daily basis.

Sidney, Neb. -- Cabela’s recently launched a new and improved mobile website for customers using handheld devices or smartphones. The new site gives customers a seamless mobile shopping experience offering the same information and services as Cabelas.com.

Cabela's has launched an improved mobile website for customers using handheld devices or smartphones, just in time for the holiday season.

According to the specialty retailer, the site gives customers a seamless mobile shopping experience and offers the same information and services as the desktop version.

Menomonee Falls, Wis. – Kohl’s Corp. missed Wall Street forecasts with a generally poor showing in the third quarter of fiscal 2013 that saw the retailer’s net income fell 18% to $177 million from $215 million a year ago. The chain lowered its full-year earnings forecast.

In addition, net sales dropped 1% to $4.44 billion, from $4.49 billion. Same-store sales fell 1.6%.

Isis, a mobile commerce joint venture created by AT&T Mobility, T-Mobile USA and Verizon Wireless, has unveiled its upgraded Isis Mobile Wallet, which allows customers to pay at contactless payment terminals directly from their smartphones.

Walnut Creek, Calif. -- Retailers appear to be putting in the foundational elements to create a coordinated focus on the customer experience. The percentage of respondents to a new survey from RSR Research reporting that Marketing is the primary owner of customer data internally nearly doubled from 2012 to 2013, from 33% to 61%, and those reporting no explicit owner fell from 33% to 17%.

Framingham, Mass. – In addition to opening stores at 8 p.m. on Thanksgiving, Staples is extending Black Friday sales the entire week of Nov. 24 through Cyber Monday on Dec. 2.  

The retailer’s Black Friday promotions include online daily deals changed on a daily basis, trade-in/trade-up technology recycling programs that give holiday shoppers cash toward to the purchase of a new product, and free shipping for members of the Staples Rewards loyalty program and on all purchases of more than $45.

Alvarez & Marsal, a global professional services firm specializing in turnaround and interim management, performance improvement and business advisory services, has hired Tom Phelps as a managing director. He will help retailers in the U.S. and worldwide improve business performance.