Data & Analytics

Richmond Hill, Ontario – Cross-channel fulfillment programs are the top omni-channel priorities among retailers, a newly released study of 337 global retail decision-makers, “The Retail Order Management Imperative,” conducted by Forrester Consulting on behalf of OrderDynamics, revealed.

While only 49% of retailers currently use an order management system, many of these solutions are ill-equipped to support complex cross-channel fulfillment offerings.

Undeterred by volatility in its sales results, leading footwear retailer DSW maintained its pace of expansion and opened 16 new stores to end the third quarter with 393 locations.

The operator of large format footwear stores that average about 22,000-sq.-ft., said its third quarter sales declined 0.7% while total sales increased 6.8% to $633 million due to the addition of the new stores. The third quarter comp decline is the latest development in what has been a tumultuous year from a sales standpoint.

Los Angeles – A majority of the 348,235 tweets about Black Friday posted between Friday, Nov. 22 and Sunday, Nov. 24 were either positive or neutral in sentiment. According to analysis from social media research firm Fizziology, tweets about Black Sunday the weekend of Nov. 22-24 were 47% positive, 11% negative, 3% mixed and 39% neutral (from retailers/promotions).

Fort Myers, Fla. – Chico’s FAS reported declining net income during the third quarter of fiscal 2013 even as net sales grew. Net income totaled $35.8 million, down 15% from $42 million in the same period a year earlier.

CVS has named Helena Foulkes as president of CVS/pharmacy, effective Jan. 1. She succeeds Mark Cosby, who is stepping down on Dec. 31.

Cosby has led the company’s retail business since October 2011, including its more than 7,600 retail stores, 19 distribution centers and retail merchandising, supply chain, marketing, real estate, front store and pharmacy operations.

By Shelley E. Kohan, [email protected]

Thanksgiving is drawing near, and with the official start of the holiday now beginning on Thursday (as some retailers will open on Thanksgiving Day), it’s time to talk about the “Giant Turkey” in the room for physical retail stores.

Woonsocket, R.I. - Mark Cosby will step down as president of CVS/pharmacy effective Dec. 31. As retail president, he has led the company since October 2011 with responsibility for all aspects of the company's retail business including its more than 7,600 retail stores, 19 distribution centers and retail merchandising, supply chain, marketing, real estate, front store and pharmacy operations.

Shopko has named retail industry veteran Peter McMahon as its new CEO.

McMahon has more than 30 years of experience in international retail. Most recently McMahon served as the COO at Loblaws. As COO, McMahon was responsible for Loblaws’ supply chain, IT, HR, labor relations, merchandising, store operations and loss prevention functions. Prior to his time at Loblaws, McMahon held senior-level positions at Walmart in Germany and Japan and Tesco in central Europe.