Data & Analytics

King of Prussia, Pa. -- Rigid technology can be a prohibitor in omnichannel growth, especially for mid-market retailers, according to a new study by eBay Enterprise. The report, 2014 Omnichannel Benchmark Study, found that that mid-sized retailers are behind their larger competitors in implementing omnichannel experiences and inflexible technology is the biggest factor in prohibiting retailer maturity and growth.

Other key findings include:

New York -- Sears Canada Inc. has entered into an arrangement with IBM to have the supplier take over the work currently performed at three internal Sears customer contact centers. The outsourcing move will take place over the next nine months and affect 1,345 employees.

By Gerard Loosschilder and Juan Tello, Skim

London -- Verizon is migrating Tesco to a single global network infrastructure, which will underpin Tesco’s ongoing application and infrastructure centralization program.

Dallas -- J. C. Penney Company announced that as part of its turnaround efforts it will close 33 underperforming stores across the country. The shutterings, which will result in the elimination of about 2,000 positions, are expected to result in an annual cost savings of approximately $65 million, beginning in 2014.

ChannelAdvisor, a leading provider of cloud-based e-commerce solutions, has appointed Judith Barnett as VP of human resources. In this role, Barnett will oversee global human resources and will be charged with attracting, developing and retaining individuals for the company’s growing worldwide team.

By Mark Bower, VP, Voltage Security

Duluth, Ga. -- Love’s Travel Stops & Country Stores has selected NCR Corp. to install NCR point-of-sale software and technology in its more than 300 locations across 39 states.

Traditionally, Love’s has replaced a quarter of their POS devices each year. But the retailer decided a complete refresh of 1,800 devices to solid state technology with greater processing power and screen size, gives them an immediate ability to create a better customer experience across their footprint.