Data & Analytics

Omaha, Neb. - Department store retailer Gordmans has implemented Oracle Retail solutions to improve the customer experience and deliver on its advertised promise that shoppers will find “something unexpected” with each store visit. Using Oracle Retail software, Gordmans is streamlining the supply chain that supports its expansion throughout the Midwest.

Retailer assumptions that displaying faces, large text and the word “free” on their websites will draw customer attention may not be correct. Recent analysis from an eye-tracking study by neuroscience artificial intelligence technology provider EyeQuant shows all three of these assumptions are less true than many retailers think.

Irving, Texas – Michaels Stores has learned of possible fraudulent activity on some U.S. payment cards that had been used at Michaels, suggesting that the company may have experienced a data security attack.

In a statement posted to its website on Jan. 25, Michaels said it is working closely with federal law enforcement and is conducting an investigation with the help of third-party data security experts to establish the facts.

London -- Retailer assumptions that displaying faces, large text and the word “free” on their websites will draw customer attention may not be correct. Recent analysis from an eye-tracking study by neuroscience artificial intelligence technology provider EyeQuant shows all three of these assumptions are less true than many retailers think.

In recent years, customer engagement has become much more of a mission-critical function for retailers. While nobody would argue that retailers must engage their customers in a way that recognizes the disruptive effects of leading-edge technologies like social and mobile, there is a priority that looms even larger. Namely, data security.

Insecure Data Creates Insecure Customers

Michaels may have been the victim of an attack on its data, but it wasn’t going to wait to find out the way Target and Neiman Marcus did before warning customers.

In a statement laced with the word, “may,” Michaels said it recently learned of possible fraudulent activity on some U.S. payment cards that had been used at its stores, which it said suggested the company may have experienced a data security attack.

Atlanta -- Global Payments Inc. will acquire Payment Processing, Inc. (PayPros). PayPros, based in California, is a provider of fully-integrated payment solutions for 58,000 small-to-medium sized retailers in the U.S.  

As senior editor of Chain Store Age it is my pleasure to welcome you to the first edition of our new Customer Disruption e-newsletter. Every other Thursday, I will be presenting you with content from the Chain Store Age website and magazine highlighting how retailers are using technology to provide customers with the type of seamless, personalized shopping experience they have come to expect.